Customer Experience Agent

3 weeks ago

Winnipeg, Canada AGI – Aggrowth International Full time

**Position Title: Customer Experience Agent**

**Department: Customer Experience**

**Division: Winnipeg Westeel**

**Location: Winnipeg, MB, Canada**

**About AGI**:
AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

**The Opportunity**:
The Customer Experience Agent is the front-line primary contact with our customers and product end users. The CEA attends to customer queries and concerns, provides them with information, and takes their product orders. The role is also responsible for the accurate and timely updating of the computer system, relative to Westeel’s current ERP system.

**Responsibilities**:

- Order entry function, ensuring the accuracy of both product code entered, pricing and shipping details.
- Entering credits/debits into the system as necessary.
- Recording customer concerns or issues into the Quality module in Westeel’s current ERP system.
- Coordinating customers’ orders relative to Westeel’s ship schedules.
- Support and collaboration with external sales team.
- Provide quotes where necessary on standard product.
- Communicate with Planning and/or Shipping regarding customer specific needs relating to load shipments.
- Attend production meetings as required.
- Attending various trade shows as required.
- Respond to technical questions regarding the customer’s Purchase Order and invoice.

**Qualifications**:
**Experience**:

- Agriculture knowledge would be an asset.
- Minimum 1-year customer support experience.
- Experience in a manufacturing environment is an asset.

**Knowledge, Skills and Abilities**:

- Excellent customer support skills.
- Strong team player.

**Software Application and Technical Knowledge**:

- Proficiency in all Microsoft Office products.
- Knowledge of SAP system would be an asset.

AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

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