technical support agent

3 weeks ago


Winnipeg, Canada Cinqspace Corp. Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week
  • Education:
  • Expérience: Education
  • College/CEGEPWork setting
  • Help deskTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer serviceComputer and technology knowledge
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Security software
  • Programming software
  • Database software
  • Software development
  • MS Windows
  • SQL
  • Spreadsheet
  • WordPressSecurity and safety
  • Basic security clearanceWork conditions and physical capabilities
  • Repetitive tasks
  • Physically demanding
  • Attention to detail
  • SittingPersonal suitability
  • Accurate
  • Client focus
  • Organized
  • Ability to multitask
  • Time management
  • HonestyExperience
  • Experience an assetSupport for newcomers and refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Supports newcomers and/or refugees with foreign credential recognitionSupport for youths
  • Offers mentorship, coaching and/or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youthSupport for Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations


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