Manager, Knowledge Management

5 months ago

Dartmouth, Canada ADP Full time

**ADP is hiring a **Manager, Knowledge Management**
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?

Well, this may be the role for you. Ready to make your mark?

To thrive in this role, you must be:

- Self-motivated/takes initiative and proven ability to work independently or in a team.
- Demonstrated ability to multi-task, probe, analyze trends, problem solve complex issues, and recommend appropriate course of action.
- Superior interpersonal and follow-up skills.
- Comfortable facing challenges and leading initiatives for positive change.
- Supportive of ADP's vision by demonstrating professionalism and maintaining confidentiality.


**A little about ADP**:
**To learn more about careers in **Client Service **at ADP**, **visit**:
***

**What you’ll do**:

- Establish and operationalize ADP Canada Knowledge Management strategic plan.
- Collaborate with other ADP Canada content producers to ensure ADP Canada associates receive the right knowledge at the right time.
- Assess KM requirements for new ADP projects/product releases.
- Act as lead KM consultant on complex KM projects.
- Perform all management duties for KM team members.
- Delegate project activities to appropriate KM team member(s).
- Foster positive working relationships with global content management teams, leaders, and decision makers to ensure KM Canada initiatives align with corporate vision.

**TO SUCCEED IN THIS ROLE**:_Requirements _
- Highly knowledgeable of, and practical experience in, knowledge/information management: codification, classification, content lifecycle management, database design and principles, information architecture, basic programming principles, workflow modeling, authoring, and e-publishing.
- Proven ability to prioritize projects based on business needs and to lead projects.
- Proven ability to facilitate discussions and activities necessary to define and capture complex processes/procedures.
- Superior relationship building and collaboration skills.
- Technical proficiency with MS Office tools (Excel, Outlook, Word, PowerPoint).
- Superior verbal and written communication & presentation skills.
- Working understanding of DITA/XML and relevant tools (IXIASoft, Oxygen XML editor).
- Detailed understanding of, and proven ability to apply, structured authoring and mínimalist writing principles.

**Education**:

- Required_
- University or college undergraduate degree.
- Preferred_
- Master of Information Management; Master of Library and Information Studies

**Bonus points for these**:

- Experience implementing new software/tools.
- Knowledge of ADP Business tools: Workforce Now, Siebel, LUMIN, ADPworks, SharePoint.
- Bilingual (French and English) is considered an asset.

***

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**:
#LI-EU1

LI-Hybrid

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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