Community Manager

9 months ago

Edmonton, Canada FirstService Residential Full time

**The Company**

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s leading property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships, and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

**Responsibilities**:
The Community Manager will provide strong leadership and management direction on behalf of Board of Directors and FirstService Residential. The Community Manager performs functions to manage, direct and provide leadership and exceptional customer service to assigned properties. The Community Manager ensures that properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies. The purpose of this role is to create a single point of contact in the community, enhance communications with residents and create effective oversight of sited staff and operations. The Community Manager also ensures legal compliance in all applicable areas.

**Essential Duties & Responsibilities**
- Provide management and leadership to assigned properties. Collaborate with Leadership Team to develop goals and communicate established goals. Ensure the goals and needs of the property, company and its customers are consistently met.
- Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
- Manage the process improvement and quality control of the property and ensure quality resident service is delivered.
- Assign and review the work of staff, ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary.
- Align resources to work assignments and processes to meet business requirements. Provide leadership and direction and assist in the investigation and resolution of issues that arise.
- Partner with Supervisor, Board of Directors, and internal departments to develop and lead the introduction and integration of new programs, services, and initiatives.
- Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
- Establish and maintain a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high level of resident service and achievement of company and property goals and objectives.
- Maintain knowledge and understanding of contract between the association, vendors, and FirstService Residential. Ensure all contractual obligations are being met. Monitor vendor contracts regularly, submit renewal/cancellation notices, manage contract renewals professionally and advise Insurance Coordinator of any upcoming insurance renewals or lapse in coverage.
- Initiate contact with new resident representatives to coordinate the move-in process. Conduct an introduction and orientation to the management staff and building, reviews available services, and explain the communities’ rules and regulations.
- Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans to improve the property. Process and manage violations and close them out regularly.
- Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. Maintain open communication and provide timely action updates to the Board and residents.
- Create, maintain, and upload a wide variety of information in Connect including but not limited to work orders, signed meeting minutes and Monthly Management Report. Fulfill all company Connect compliance expectations throughout the year.
- Interview, select, and recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems. Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures.
- Manage the Performance Evaluation process of assigned unit and provide leadership, counseling and coaching to employees. Maintain harmonious employee/employer relations.
- Oversee training and cross training programs and ensure all associates are aware of and comply with company, government and customer regulations, policies, work procedures, instructions, and deadlines. Participate in training programs and webinars as required.
- Observe safety standards and participates in the Company’s efforts to pr

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