Case Manager, Community Connections

6 months ago

Edmonton, Canada Boyle Street Community Services Full time

**REPORTS TO**: Community Connections Manager
- **HOURLY WAGE**:$24.35/hour
- **HOURS**:8:30 AM - 5:00 PM Monday to Friday (1 year contract)
- **Please note this is a one-year contract position**

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Boyle Street will be partnering with various Community Partner Groups to animate the facilities that they operate and utilize their spaces to benefit our city’s vulnerable population while building relationships that support reconciliation, healing, and forgiveness. These spaces will provide a safe and comfortable space for everyone to visit and be able to access a variety of services including meals, recreation, basic needs, and harm reduction support, as well as a place for coffee and companionship. Through positive relationship building and strong community engagement, these spaces are a starting point that will help foster positive outcomes.

Reporting to the Community Connections Manager the Community Connections Case Manager will support in creating temporary relief for community members (CM) who are experiencing homelessness and/or isolation by providing short-term, daytime respite from the outdoors/weather. As well as basic needs support connecting to resources such as; housing, income, ID, medical supports, etc.

“We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.

**Position Responsibilities**
- Develop relationships with community members, identifying strengths and working in a respectful way with a community that has faced trauma and social exclusion.
- Offer access to information, support and connections to services within Boyle Street and external agencies.
- Maintain a healthy environment by performing a variety of cleaning and housekeeping duties as required: sweeping and mopping floors, cleaning/clearing tables, washing dishes, etc.
- Maintain a relationship with all partners of Boyle Street (Interfaith Communities, Edmonton Police Services, EMS, etc.)
- Facilitate case management within all community spaces for individuals who need support connecting to resources such as income support, ID, housing, medical etc
- Assist community members in crisis and find positive resolutions.
- Work well within a team and rotate job stations.
- Greet community members and lead the effort to develop a warm, friendly, and inviting environment through community engagement, identifying and addressing their immediate needs, and supporting them through referrals.
- BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.
- All other duties as outlined by program manager.

**Qualifications**
- Experience working with Indigenous people and individuals from diverse cultures.
- Must have a class 5 drivers license and ability to provide a clean drivers abstract
- Background in community development, social work, occupational therapy or another related field.
- Police Check with the Vulnerable Sector and Child and Youth Intervention Check completed within the past six months
- Valid First Aid certificate or enrolled in a future course
- Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.

**Why Work for Boyle?**
- All work done positively impacts the community and its members
- Access to Lumino Health, including Stress & Wellness support
- Employee activities and events throughout the year
- Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

The health and safety of our clients and staff is of the utmost importance to our organization. Per Boyle Street's COVID-19 policy, all new hires are required to be fully vaccinated with the third booster dose. Proof of full vaccination by means of immunization records from AHS, letter from a physician, or other health care provider is required prior to starting with BSCS.

Boyle Street Community Services aims to foster a work environment that is rich

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