Live Ops CRM Intern
3 weeks ago
**The Opportunity**:
We're the creator of BetterSleep: the app that has helped more than 55 million people sleep and feel better across the globe. The app features a tool to track and record your sleep, over 100 ambient sounds, relaxing music, guided meditations and sleep stories, all available in over 6 different languages Our mission is to help people change their lives with a better night's sleep.
**Who are we and why should you join us?**:
- We are taking sleep to the next level. We combine quality content, cutting edge technology, and data-driven product development to constantly learn, iterate, and improve.
- We are relentless in our pursuit of excellence, always challenging the status quo and discovering new ways of doing things with the goal of always serving our users better;
- We are a community that grows together - both professionally and personally;
- Our team is agile, allowing each employee to make a real impact from day one.
- We invest in the well-being and professional development of our team, because we recognize that business growth and individual growth go hand in hand. You will grow quickly and be challenged every day. Join us
**What are we looking for?**:
We are looking for an energetic, detail oriented, and highly motivated Live Operations CRM Intern to join our BetterSleep team The Live Operations CRM Intern will work closely with product managers to execute messaging campaigns, push notifications, in-app messaging and A/B testing.
**Responsibilities**:
- Execute the live ops calendar, including the planning and scheduling of events and A/B tests in order to achieve business objectives;
- Master Iterable to execute complex campaigns, live ops features, and A/B tests that are shown directly to users;
- Help monitoring campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness;
- Collaborate with data science to define behavioral segmentation to deliver a personalized approach;
- Contribute to an always-on experimentation culture, continuously optimizing tactics to create more relevant creative, messaging, and offers.
- Partner with designers and copywriters to create templates and optimize lifecycle campaigns using third-party CRM tools.
**Profile**:
- Professional experience executing live operations (in iterable, huge bonus);
- Marketing mindset to build coherent user journey;
- Excellent written and verbal communication skills and problem-solving capabilities.
- Passionate about our mission and helping people to sleep better
- Excellent organizational and leadership skills, strong attention to detail, outcomes oriented.
**Benefits**:
- Office in the heart of downtown Montreal, three minute walk from Central Station;
- Work with multidisciplinary teams;
- Code according to the best practices of the industry, with the latest native technologies from Apple and Google, in an agile environment;
- Team building activities;
- Awesome people to work with
- Sick Days;
- Breakfast, snacks and refreshments every day;
- Ping-pong and foosball areas;
- On-site gym and more
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