Bilingual HR Delivery Center Coordinator

1 week ago

Vaughan, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The HR Delivery Centre (HRDC) provides a streamlined delivery of standardized transactional, operational, and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.

Reporting to the Manager, HR Delivery Centre and as a member of the HR Delivery Centre, the Bilingual HR Operations Coordinator provides operations support to all KPMG employees, Partners, retirees, and former employees.

What you will do:

- Be accountable for the delivery of customer and client-focused service excellence by engaging in active listening and delivering the highest level of professionalism in every interaction
- Act as junior case manager, supporting employees through unpaid and parental leaves, as well as managing the voluntary departure process
- Providing regular and effective communication to the various stakeholders and ensuring issues and challenges are escalated to the management team promptly.
- Effectively use our case management system (ServiceNow) to manage cases and track related communications.
- Actively participate in team meetings and provide support to peers to ensure consistency in the provision of support to internal clients.
- Engage in project work as required.

What you bring to this role:

- Bachelor’s degree in HR or related field.
- Excellent written and verbal communication skills in both French and English
- Ability to work overtime when required.
- A business support professional with a minimum of 2 years previous relevant experience in a client service focused or operations environment
- Demonstrated ability to learn and follow detailed business processes with accuracy and attention to detail.
- Perform well under pressure and demonstrate adaptability in managing unexpected situations.
- Demonstrate strong relationship building skills and the ability to work well both independently and in a team environment.
- Ability to meet tight deadlines in a high-volume environment, (i.e. 50 new cases daily on top of ongoing open cases), while still maintaining a high level of attention to detail and accuracy.
- Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders.
- Knowledge of basic HR operations, processes or experience an asset.
- Computer proficiency with MS Outlook, Word, and Excel.,
- Proficiency using ServiceNow an asset.

**KPMG BC Region Pay Range Information**

The expected base salary range for this position is $46,500 to $70,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program

**Providing you with the support you need to be at your best**

Our Values, The KPMG Way:
**Integrity**, we do what is right | **Excellence**, we never stop learning and improving | **Courage**, we think and act boldly | **Together**, we respect each other and draw strength from our differences | **For Better**, we do what matters

**Adjustments and accommodations throughout the recruitment process**

For information about accessible employment at KPMG, please visit our accessibility page.

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