Service Coordinator

2 weeks ago

Montréal, Canada Carmichael Engineering Ingénierie Carmichael Full time

**With us, it's always about people**

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.

Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.

This is a full-time position of 40 hours per week, with advantageous working conditions including benefits and a particularly generous pension fund.

**Service Coordinator**

In this role, you will be responsible for managing day-to-day service activities (maintenance contracts, service calls, mechanical overhauls, small installations) for our Service department.

This is a full-time position of 40 hours per week, with advantageous working conditions including benefits (insurance, support program...) and a particularly generous pension fund.

**You will ensure responsibility for**:

- Planning and deployment of preventive maintenance schedules.
- Dispatch of technicians in the context of service calls in accordance with their skills.
- Ensure that work orders are completed and forwarded to the right people.
- To verify and enter the technicians’ hours worked in the computerized management system for the weekly payroll.
- Participate in the procurement and supply of parts necessary for the technicians’ interventions.
- Coordinate training needs for technicians and if necessary for customers.
- In the performance of your duties, you will collaborate consistently with the sales, invoicing, accounts payable and management teams.

**Requirements**:

- Technically inclined (knowledge of mechanical/HVAC systems/construction is an asset)
- Experience in dispatching/scheduling with mobile technicians an asset
- 3+ years of work experience in team coordination function
- Proficient in MS Office suite, especially Excel
- Strong communication skills in French and ability to communicate in English in a customer service context.

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