Destination Services Coordinator

2 weeks ago


Montréal, Canada Air Canada Vacations Full time

**Description d'emploi**:
Air Canada Vacations is hiring a Destination Services Coordinator / Vacances Air Canada recrute un/une Coordinateur(trice) Services à destination.

**RESPONSABILITIES**:

- Quote and book hotel changes, extensions, and termination of holiday, and north bound seat sales for all SUN destinations.
- Support suppliers in Europe
- Obtain and process payment for modifications and sales at destination.
- Provide support to destination representatives regarding emergencies with passengers.
- Provide Hotel booking list, air manifest, transfer manifest for arrivals and departures to destination representatives.
- Provide ticketing assistance.
- Management of IROPS
- Assist our team in case of any Hurricane/ force majeure
- Assist destination representatives when there is a schedule change, and passengers are already in destination.
- Handling of prevention files when passengers are in destination.
- Work with destination representatives to resolve customer complaints and avoid future claims.
- Verify no-shows sent by representatives, do follow ups, and adjust tickets in ARD
- Provide operational coaching to all destination reps during the season.
- Must be available to work a rotation weekend shift.
- Must be available to work a rotation Duty officer schedule.
- Support on call Duty officer by providing any reports (pax in house/ air manifest/ arrival and departure manifest/Dispatches) as needed.

**KNOWLEDGE & SKILLS REQUIRED**:

- Diploma in tourism or equivalent
- Computer knowledge: Excel, Word, Outlook
- 2-years minimum of experience with a tour operator
- Must demonstrate accuracy, initiative; judgement and act in a confidential manner.
- Ability to communicate effectively - written and verbal.
- Knowledge of English and French.
- Spanish is an asset

**RESPONSABILITÉS**:

- Faire des devis et réserver des changements d’hôtels, des prolongations et des interruptions de séjours, ainsi que des ventes de sièges sur des vols en direction nord à partir de toutes les destinations Soleil.
- Soutenir les fournisseurs en Europe.
- Obtenir et traiter le paiement des modifications et des ventes à destination.
- Fournir un soutien aux représentants à destination en cas d’urgence avec les passagers.
- Fournir la liste des réservations d’hôtel, le manifeste aérien, le manifeste de transfert pour les arrivées et les départs aux représentants à destination.
- Apporter une aide pour l’émission des billets.
- Gérer les irrégularités d’exploitation (IROP).
- Prêter assistance à notre équipe en cas d’ouragan ou de force majeure.
- Soutenir les représentants à destination lorsqu’il y a un changement d’horaire et que les passagers sont déjà à destination.
- Traiter les courriels opérationnels quotidiens avec la destination ainsi qu’avec les départements internes.
- Surveiller les courriels et s’assurer qu’ils sont traités correctement et en temps opportun.
- Traiter les dossiers de prévention lorsque les passagers sont à destination.
- Travailler avec les représentants à destination pour résoudre les plaintes des clients et éviter les réclamations futures.
- Vérifier les absences envoyées par les représentants, faire des suivis et ajuster les billets dans ARD.
- Fournir un encadrement opérationnel à tous les représentants à destination pendant la saison.
- Être disponible pour travailler un quart de fin de semaine en rotation.
- Être disponible pour travailler un quart d’agent de service en rotation.
- Soutenir l’agent de service de garde en fournissant des rapports (passagers présents, manifeste aérien, manifeste d’arrivée et de départ, répartitions) au besoin.

**CONNAISSANCES ET COMPÉTENCES REQUISES**:

- Diplôme en tourisme ou équivalent
- Connaissances informatiques : Excel, Word, Outlook
- Minimum 2 années d’expérience professionnelle chez un voyagiste
- Capacité à faire preuve de précision, d’initiative, de jugement et à agir de manière confidentielle
- Capacité à communiquer efficacement à l’écrit et à l’oral
- Connaissance de l’anglais et du français
- Connaissance de l’espagnol, un atout



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