Customer Service Adviser

2 weeks ago


Québec, Canada Spiralis Full time

Education: Bachelor's degree
- Experience: 2 years to less than 3 years
**Work setting**:

- Urban area
- Business sector
- Private sector
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Receive payments
**Computer and technology knowledge**:

- Database software
- Internet
- MS Excel
- MS Word
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Tight deadlines
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
**Workplace information**:

- Remote work available
**Long term benefits**:

- Other benefits
**Other benefits**:

- Learning/training paid by employer
- Team building opportunities
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 35 hours per week



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