Head of Customer Service

Found in: Jooble CA O C2 - 2 weeks ago

Québec QC, Canada Boardwalk Full time

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more


We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we'd love to hear from you

Responsabilités

Veiller à la santé, au confort et à la sécurité des clients.

Le candidat ou la candidate doit aimer les gens, être polyvalent(e), posséder un savoir-faire en matière d'entretien ménager et d'entretien et prendre en main le projet.

Toute personne dont la candidature est retenue doit être disponible pour travailler sur des horaires flexibles, les soirs et les fins de semaine

Assurer la communication quotidienne avec tous les associés de projet.

Percevoir le loyer et faire le suivi des défauts de paiement.

S'assurer que le taux d'inoccupation (réduit) et le budget (bénéfice d'exploitation net atteint ou excédé) sont réalisés pour chaque projet grâce à un service efficace aux résidents existants et potentiels.

Effectuer l'inspection des logements vacants et prochainement inoccupés.

Faire visiter et louer les logements.

S'assurer que toutes les demandes de location sont traitées conformément aux directives fournies.

Effectuer les inspections annuelles.

Préparer et effectuer les dépôts bancaires.

Réaliser des tâches administratives incluant le traitement de documents pour le projet ou pour les autres associés.

S'assurer que les entrepreneurs respectent le calendrier des travaux et les exécutent selon les modalités du contrat.

Assurer une gestion des stocks convenable et exacte.

Remplir les formulaires administratifs reliés au poste sur une tablette électronique.

Accomplir d'autres tâches confiées par le leader.

Exigences professionnelles

2 ans d'expérience dans le domaine du service à la clientèle, un atout

Diplôme d'études postsecondaires dans un domaine pertinent

Exigences techniques

Expérience dans le domaine informatique obligatoire avec comme atout la connaissance des programmes fondés sur le Web

Capacité d'apprendre et de s'adapter rapidement à différents systèmes informatiques et à toute nouvelle technologie

Familiarité avec les tablettes informatiques est un atou

Exigences non techniques

Volonté de fournir un excellent service à la clientèle

Engagé à la formation de meilleures communautés pour tous les clients et les communautés avoisinantes

Capacité d'assumer la responsabilité de ses actions et décisions et faire le suivi de jusqu'à la finalisation

Excellentes capacités d'écoute et communication téléphonique

Capacités exceptionnelles de solution de problèmes et de prise de décisions

Solides compétences en planification et en organisation jumelées à la capacité de gérer de multiples tâches et d'établir des priorités

Excellentes aptitudes en gestion de temps

Capacité de traiter des questions délicate et confidentielles

Capacité de demeurer calme et de maîtriser toute situation avec patience, empathie et compréhension

Capacité de travailler de façon autonome (autogestion) de même qu'avec d'autres associés dans un esprit d'équipe

Nature flexible et capacité d'apprendre rapidement et de s'adapter au changement

Solide esprit d'initiative et souci de la réussite (effort de réaliser la mission de Boardwalk)

Démontrer une attitude positive, de l'enthousiasme et de l'assurance

Capacité, jusqu'à huit heures par jour, de marcher, rester debout, monter des escaliers et soulever du matériel

Capacité de soulever jusqu'à 10 kg en utilisant l'équipement approprié

Interested applicants are invited to submit a cover letter and resume.


We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.

___________________________________________________________

Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life


Deeply rooted in family spirit and humility, Boardwalk's five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of 'treat others as you would like to be treated,' 'be good,' 'love community' and 'have fun,' we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.


We hope these values speak to you as they speak so meaningfully to us


As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.


Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.

___________________________________________________________

Diversity, Equity and Inclusion Commitment Statement

We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.


Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.


We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.

#J-18808-Ljbffr

  • Head of Professional Services

    Found in: Jooble CA O C2 - 2 weeks ago

    Québec, QC, Canada Valsoft and Aspire Operating Group Full time

    We are hiring at Aspire Software for a Head of Professional Services to join our growing team in Canada! This newly created role of Head of Professional Services will have responsibility for leading and managing a world-class Professional Services sales organization for one of our rapidly expanding portfolio of enterprise software companies in North...

  • Head of Customer Service

    Found in: beBee jobs CA - 1 week ago

    Québec, Quebec, Canada Boardwalk Full time

    Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...

  • Head Cashier

    1 week ago

    Québec, Canada IGA Full time

    **Head cashier**: Full-Time Number of hours per week : between 40 and 40 Shift : Day, Evening Availability : Anytime **Become a cashier manager!** Are you curious to learn more about food, are you motivated and resourceful? Are you considered a team player in your family? Then this job should interest you! You have management experience and knowledge...

  • Department Head

    23 hours ago

    Québec, Canada IGA Full time

    **Department head**: Full-Time Number of hours per week : between 38 and 40 Shift : Day Availability : Anytime **Become a department manager!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the most responsible? Then this is the job for you! You have 1 year of retail experience? YES!...

  • Customer Service Jobs

    2 days ago

    Québec, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: Customer service jobs A career in customer service as part of our Client Contact Centre teams means having the opportunity to grow and advance in an inclusive and stimulating environment. Become a full-time member of our Client...

  • Head Cashier

    Found in: Adzuna CA C2 - 1 day ago

    Saint-Jérôme, QC, La Rivière-du-Nord, Canada Home Depot of Canada Inc. Part time

    Part-Time Position - Salary starting at 19.25$/HPosition Purpose: The front end is the last opportunity we have to thank our customers and show them we appreciate their business. The Head Cashier is accountable to ensure this occurs by carrying out the responsibilities listed in this description as well as holding the Front End associates accountable to...

  • Head of Operations

    7 days ago

    Québec, Canada Apollo Scooters Full time

    **Who are we?** Apollo Scooters is a North American manufacturer and distributor of electric scooters with a mission to improve lives through innovative transportation solutions. We do this by making getting places cheaper, more environmentally friendly, and enjoyable. We are a small, dynamic team with big ambitions that managed to become a market leader...

  • Head of Devops

    Found in: Jooble CA O C2 - 1 week ago

    Montréal, QC, Canada Alteo Inc. Full time

    Job Description Alteo is looking for an IT Director for a permanent position based in Montreal. Your primary role will be to manage the operation and delivery of IT services. You will report to the Senior Director, Technologies, and manage three department heads in charge of IT infrastructure and operations, software development, and business intelligence....

  • Assistant head cashier

    Found in: Jooble CA O C2 - 2 weeks ago

    Repentigny, QC, Canada Independent Grocers Alliance Full time

    Number of hours per week : between 39 and 39 Shift :Day, Evening Availability :Anytime Become an assistant head cashier! Are you curious to learn more about food, are you motivated and resourceful? Are you considered a team player in your family? Then this job should interest you! You may be wondering if you can apply if... You have management experience...

  • Customer Service Leader

    Found in: Jooble CA O C2 - 2 weeks ago

    Québec, QC, Canada Boardwalk Full time

    Boardwalk provides Canadians with a quality, comfortable, home living experience. Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and...

  • Customer Service Advisor-Candiac, QC

    Found in: Jooble CA O C2 - 3 hours ago

    Candiac, QC, Canada eStaffing Full time

    We are currently seeking a Customer Service Advisor for a position based at our head office in Candiac, QC. Job type : Full time, Permanent Salary : $45,000.00 to $48,000.00 per year Work: Monday to Friday 8h-17h (Possibility of working in hybrid mode after training) 40h/ week The advantages of joining our team: Flexible hours Summer...

  • FX Head of Desk

    Found in: Jooble CA O C2 - 2 weeks ago

    Montréal, QC, Canada Ebury Full time

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. FX Head of Desk Location: Ebury Montreal - full time office based Our Heads of Desks (HoD) are the...

  • FX Head of Desk

    Found in: Jooble CA O C2 - 2 weeks ago

    Montréal, QC, Canada Ebury Full time

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Ebury Montreal - full time office based Our Heads of Desks (HoD) are the captains of our team,...

  • PSO (Customer Service) Engineering

    Found in: Jooble CA O C2 - 1 day ago

    Québec, QC, Canada SpaceBridge Inc. Full time

    SpaceBridge is currently looking for a Satellite Support Engineering to join our team in Montreal, Quebec. The chosen candidate will be responsible for the maintenance and troubleshooting support to our Hub Customers, integration and testing of our Hub products, and validation support for new products and features. Responsibilities: Customer Support Staff...

  • Customer Service Specialist

    22 hours ago

    Québec, Canada International Air Transport Association (IATA) Full time

    Employment Type: Permanent Contract Duration: About the team you are joining You will report to the Manager, IATA Customer Service Center in Montreal and will be responsible for delivering the highest level of customer service to IATA customers (Airlines, Travel/Cargo Agents and Third Parties). The role encompasses all areas of customer service, including...

  • Part-Time Customer Service

    Found in: Jooble CA O C2 - 1 week ago

    Montréal, QC, Canada Canadian Imperial Bank of Commerce Full time

    Customer Service Represntative- 15h page is loaded Customer Service Represntative- 15h Apply locations Montréal, QC time type Part time posted on Posted 2 Days Ago job requisition id 2409059 We’re building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking...

  • Customer Service Agent

    1 day ago

    Québec, Canada Soucy Full time

    HERE'S HOW YOU'LL CONTRIBUTE TO THE COMPANY'S SUCCESS! You'll be joining an innovative company with more than 215 employees, international reach and still growing after 50 years! WHAT WILL YOU DO WITH YOUR TIME? As a Customer Service Agent, you'll take care of all the customer requests for which you're responsible. From order entry to sales analysis,...

  • Customer Service Associate

    Found in: Adzuna CA C2 - 1 day ago

    Montreal, QC, G4F, CA Home Depot of Canada Inc. Part time

    PART-TIME TEMPORARY POSITIONSOur Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the customer. Working...

  • Economist/Head of Research

    Found in: Jooble CA O C2 - 1 week ago

    Montréal, QC, Canada Fednav Limited Full time

    Economist/Head of Research page is loaded Economist/Head of Research Apply locations Montreal time type Full time posted on Posted 8 Days Ago job requisition id JR100237 Fednav, headquartered in Montreal, is the largest international dry bulk shipping group in Canada engaged in worldwide ocean transportation. Fednav has five international offices...

  • Customer Service Agent

    2 weeks ago

    Québec, Canada Groupe Énergie BDL Inc Full time

    **Summary**: **Responsibilities**: - Answer incoming calls from customers regarding technical service or delivery needs. - Take advantage of each incoming call to analyze needs and propose appropriate solutions to customer satisfaction. - Be attuned to client's needs and resolve issues - Offer customized solutions to client requests - Collaborate in...