Customer Service Technician

2 weeks ago


Québec, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-07

As a Customer Service Technician - Group Retirement Savings, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts.

You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.

You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible.

General Information on the Position

Main responsibilities- Provide technical support for projects and complex operational issues- Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans- Prepare technical notes to enhance the skills and knowledge of users and their teams- Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems- Provide technical support for the implementation of new products and tools.

Other working conditions- Schedule :Variable from Monday to Friday from 8:00 am to 8:00 pm- The work arrangement for the position is hybrid work #LI-Hybrid- Number of jobs available : 2

**Qualifications**:
- General college diploma in a related field- A minimum of three years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- Hold a personal insurance license (PQAP)- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Advanced knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 5)

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Situational adaptability

Work Location

Complexe Desjardins Montréal

Trade Union

DSF-ERC-SEPB 575 Bureau

Unposting Date

2023-03-10

Job Family

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.


  • Road Service Technician

    Found in: Talent CA C2 - 1 week ago


    Québec City, Canada Johnston Equipment Full time

    Road Service Technician-Quebec City Short Description: Description: We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join...

  • Service Technician

    2 days ago


    Québec, Canada A.W. Chesterton Company - Montreal Full time

    We are looking for a service technician for our repair center in Montreal (Anjou). You are a dynamic individual interested in learning new technology. A person with a lot of initiative who has manual skills and likes to put them into practice. AW Chesterton offers you a stimulating job in our great team where you will be able to contribute greatly...

  • Service Technician

    6 hours ago


    Québec, Canada A.W. Chesterton Company - Montreal Full time

    We are looking for a service technician for our repair center in Montreal (Anjou). You are a dynamic individual interested in learning new technology. A person with a lot of initiative who has manual skills and likes to put them into practice. AW Chesterton offers you a stimulating job in our great team where you will be able to contribute greatly...

  • Machine Tool Field Service Technician-Quebec

    Found in: Talent CA C2 - 1 week ago


    Québec City, Canada Waterford Executive Full time

    Primary ScopeField Service Technicians provide customers with maintenance and repair assistance of CNC machine tools and automation systems on site or by telephone. They establish and build exemplary communication and customer service relationships with customers and distributors. The individual manages difficult customer situations in a positive manner,...

  • Laser Field Service Technician-Quebec

    Found in: Talent CA C2 - 1 week ago


    Québec City, Canada Waterford Executive Full time

    DESCRIPTION:As a Field Service Technician, you will utilize customer communication skills, and the mechanical and electrical knowledge to repair, troubleshoot, modify and test complex technical problems on Machining products. This position is travel Monday through Friday, and home on weekends. While travel is mostly regionalized, Field Service Technicians...


  • Québec, Canada The Home Depot Canada Full time

    Working here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people to work at the Home Depot. It goes beyond...

  • Pharmacy Technician

    3 days ago


    Québec, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Pharmacy Technician position is for...

  • Pharmacy Technician

    2 days ago


    Québec, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Pharmacy Technician position is for...


  • Québec, Canada International Air Transport Association (IATA) Full time

    Employment Type: Permanent Contract Duration: About the team you are joining You will report to the Manager, IATA Customer Service Center in Montreal and will be responsible for delivering the highest level of customer service to IATA customers (Airlines, Travel/Cargo Agents and Third Parties). The role encompasses all areas of customer service, including...

  • Field Service Technician

    Found in: Talent CA C2 - 1 week ago


    Québec City, Canada OPEX Full time

    Position Summary: OPEX Corporation is currently looking for a part time Field Service Technician. This position will require the employee to be flexible with their hours. Due to customer demands, the employee may be required to work occasional weekends. The worker will have a high exposure level to customer service as they will be responsible for...


  • Québec, Canada Clean Air Essentials 797 Inc Full time

    Isotech Design, a leading designer, manufacturer, and marketer of turnkey barrier Isolators, glove boxes, microenvironments, and clean air environments solutions for Pharmacies, Biopharma, and Research Centers, is currently seeking a highly motivated and experienced Customer Service Manager to join our team. We specialize in providing sterile, chemo, and...

  • Service Supervisor

    Found in: Jooble CA O C2 - 5 days ago


    Québec, QC, Canada Strongco Full time

    Province: Quebec Branch: Val-d'Or Employment Type: Full Time Number of Positions: 1 Share: SUMMARY The Service Supervisor (or Lead Hand Technician) is responsible for the day-to-day operations and management of the service department, managing and monitoring the WIP. The candidate will ensure technicians have a full work schedule, either in the...


  • Québec, Canada Applied Electronics Full time

    Nous recherchons un **Technicien Audiovisuel (technician de service)** chargé de superviser et de maintenir les processus, les méthodes de travail et les tâches quotidiennes de maintenance technique au sein du département de service. Dans ce rôle, vous posséderez un haut niveau de jugement indépendant et apprécierez fonctionner avec peu ou pas de...

  • Field Service Technician

    Found in: Talent CA C2 - 1 week ago


    Québec City, Canada Kodak Full time

    The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites, as well as for diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services,...


  • Québec, Canada Soucy Full time

    HERE'S HOW YOU'LL CONTRIBUTE TO THE COMPANY'S SUCCESS! You'll be joining an innovative company with more than 215 employees, international reach and still growing after 50 years! WHAT WILL YOU DO WITH YOUR TIME? As a Customer Service Agent, you'll take care of all the customer requests for which you're responsible. From order entry to sales analysis,...


  • Québec, Canada Soucy Full time

    HERE'S HOW YOU'LL CONTRIBUTE TO THE COMPANY'S SUCCESS! You'll be joining an innovative company with more than 215 employees, international reach and still growing after 50 years! WHAT WILL YOU DO WITH YOUR TIME? As a Customer Service Agent, you'll take care of all the customer requests for which you're responsible. From order entry to sales analysis,...

  • Preventative Maintenance Technician

    Found in: Adzuna CA C2 - 2 days ago


    Québec, Quebec, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking a Preventative Maintenance Technician - Material Handling for the Material Handling division at our Mississauga location. The Preventative Maintenance Technician - Material Handling is responsible for completing on-site preventative maintenance services and repairs on the functional parts of all mechanical equipment at customer...


  • Québec, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Head Technician position is for you! -...


  • Québec, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: Customer service jobs A career in customer service as part of our Client Contact Centre teams means having the opportunity to grow and advance in an inclusive and stimulating environment. Become a full-time member of our Client...


  • Québec, Canada Groupe Énergie BDL Inc Full time

    **Summary**: **Responsibilities**: - Answer incoming calls from customers regarding technical service or delivery needs. - Take advantage of each incoming call to analyze needs and propose appropriate solutions to customer satisfaction. - Be attuned to client's needs and resolve issues - Offer customized solutions to client requests - Collaborate in...