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Service Coordinator/office Administrator
4 months ago
Big Hill Electrical Services is seeking a highly organized and detail-oriented Service Coordinator/Office Administrator to join our team. In this position, you will play a crucial role in ensuring the smooth and efficient operation of our office. This position requires a strong ability to multitask, excellent communication skills, and a proactive approach to problem-solving.
Big Hill Electrical Services based in Cochrane, Alberta has been serving Calgary and the surrounding area since 1999. Earlier this year Big Hill Electrical Services was purchased by Action Electrical Ltd an Electrical contractor that has been serving Edmonton and the surrounding area since 1973.
**Responsibilities**:
- Generate Workorders and Quote Requests to be provided to Estimators.
- Dispatching service technicians with the use of dispatch software and mobile app
- Follow up on work orders with customers and communicating with customers on progress
- To resolve customer complaints and issues in a courteous and professional manner
- Ensure proper ordering and delivery of service material required for vehicles and various work orders
- Monitor work orders and execute service calls promptly and professionally
- Processing of all completed work orders to ensure all product and technician time is allocated properly
- Preparation of service invoices for clients when needed.
- Manage office supplies inventory, ordering, and restocking.
- Assist in maintaining and updating company databases, records, and filing systems.
- Handle incoming and outgoing mail and packages, including distribution and shipping as required.
- Obtain WCB Clearances, Certificates of Insurance, Business Licenses
- Keep the office environment neat, organized, and conducive to productivity.
- Perform other supportive duties as time permits
**Requirements**:
- A minimum of 5 years experience in the customer service / dispatch industry. Electrical experience would be an asset
- Proficient with Microsoft Word, Excel and Outlook
- Must have excellent communication skills both written and verbal
- Must be organized and have the ability to prioritize daily workload
- The ability to work with a team within the service department and the service technicians
- The ability to multi-task while maintaining attention to detail and accuracy
- A mature work ethic with strong communication, interpersonal and customer service skills
- A willingness to learn, be proactive and to be a team player
- Aptitude for working in different software and assist service technicians in utilizing software when there are issues
- Support may also be required in other areas of the company
Join our dynamic team and be a vital part of our success. We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. If you are a self-motivated individual with a passion for organization and efficiency, we encourage you to apply.
Full-Time 40 hours per week
Monday to Friday
**Salary**: $20.00-$25.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Administrative: 2 years (preferred)
**Language**:
- English (required)
Work Location: In person
