Bilingual (English/french) Customer Account Manager

3 weeks ago


Stoney Creek, Canada Klingspor Abrasive Technology Full time

Job Title:
**Bilingual Customer Account Manager (BCAM)**

Reports to: Marketing and Administrative Manager

**Job Purpose**

Bilingual Customer Account Manager (BCAM) plays a fundamental role intended for adding value to our organizational goals and being an inside extension to the sales team. The BCAM provides support to customers in the province of Quebec and assists in the daily functional needs of the customer, assigned outside sales team members and administration activities.

**Duties and Responsibilities**
- Develops opportunities by researching and identifying potential accounts and building rapport
- Makes outbound calls to our customers in Quebec.
- Work closely with assigned outside sales representatives on a daily basis.
- Accurately enter orders, quotations, prices and changes in the ERP system (SAP).
- Respond promptly to customer inquiries and create a positive customer experience.
- Prepare return authorization paperwork and process credits.
- Build relationships with customers. You may be required to visit customers from time to time attend trade shows.
- Maintains communication by troubleshooting, reporting, and tracking complaints.
- Maintains and improves quality results by following standards and recommending improved policies and procedures.
- Provide administrative support as required

**Qualifications and Skills**
- Must be bilingual (French/English)
- Experience within an office environment is preferred (minimum 3 years)
- Knowledge of customer service principles and practices
- Knowledge of administrative procedures
- Strong phone presence
- Excellent verbal and written communication
- Personable and able to work in a team driven environment
- Ability to work well under pressure in a fast paced environment
- Adaptability to changing business needs
- Strong organizational skills and able to multitask and prioritize
- Computer skills: Microsoft Office Products including Excel, Word, PowerPoint and Microsoft Outlook, Experience with ERP systems (SAP is an asset)
- Familiarity with office software and phone systems
- Punctual and Efficient
- Attention to detail

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Language**:

- French (required)

Work Location: One location

Application deadline: 2023-02-15



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