Customer Success Specialist

4 weeks ago

Stoney Creek, Canada Ackroo Canada Inc. Full time

We are seeking a highly motivated, customer experience-first **Customer Success Specialist **for a permanent full-time position at our Hamilton office. Reporting to the Director of Support, the Customer Support Specialist will be working in a multifaceted role, which requires abilities in _customer service_ and _support_, _product documentation_, _onboarding and training_, and _sales_.

**Who is Ackroo?**
Ackroo is an innovative SaaS-based technology Company that is consolidating, simplifying and improving the loyalty marketing, payments and point of sale industry. Problem solvers, strategic out-of-the-box thinkers, and individuals who are eager to make a difference will thrive in our entrepreneurial environment.

**Why join the ‘Kroo?**
- _ Innovation_: We foster a culture of innovation and out-of-the-box creativity.
- _ Transparency_: Building trust as a team through transparent, open feedback and communication
- _ Collaboration + Teamwork_: Collaborating with a group of passionate, driven people makes our gears run smoothly.
- _ Ownership_: Not only does our team get to own their projects, through our stock options program, they get to be an owner.
- _ Work-life Balance_: Thriving both personally and professionally is key to success at Ackroo. Hybrid work, paid time off, and comprehensive benefits are offered to support your health and wellness.

**What you’ll do**
- Answer in-bound calls while providing a premium customer experience
- Create new sales opportunities through networking and turn them into long-term partnerships
- Onboard, train, and install Ackroo Online, Point-of-Sale, and Payment products for new and existing merchants
- Cross-sell, upsell, and advise customers on their program and products
- Present via online meeting to prospective clients
- Provide professional after-sales support to enhance the customers' engagement
- Remain in frequent contact with your customers in your portfolio to understand their needs
- Process customer collateral orders
- Take ownership of customer issues, troubleshoot, and see problems through to resolution
- Work with internal teams to obtain an in-depth understanding of our products and provide them with pre-sales support
- Identify and document product defects and feature requests

**A little bit about you**
- A natural people helper fixated on the customer experience
- Previous experience in a B2B customer service role
- Previous experience in an inside sales role
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and attention to detail
- Tech savvy
- Experience in sales and building customer relations
- Ability to work in a cross-functional team and multi-task across multiple projects and support inquiries
- Intermediate experience with Microsoft Office tools (Word, Excel, Powerpoint)
- Bilingual English/French, an asset, but not required

**What we offer**
- Salary: $50,000-60,000
- Quarterly performance-based bonuses
- 3 weeks’ vacation + 6 flexible/sick days
- Employer-paid health and dental benefits
- Stock options
- A fun work environment with a great team and lots of snacks

Ackroo is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender, identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply. If you need accommodations during the recruitment process, please advise our Talent Acquisition team.

  • Customer Experience Specialist

    4 weeks ago

    Stoney Creek, Canada Forestrun Corporation Full time

    **Join Us as a Customer Experience Specialist!** Are you a master of first impressions, with a knack for providing top-notch customer service? Do you thrive in a fast-paced environment where your organizational prowess shines and where no two days are the same? If so, we invite you to become our next Customer Experience Specialist! **About Us**: Located in...

  • Customer Success Manager

    2 weeks ago

    Stoney Creek, Canada Server Mania Full time

    The Customer Success Manager ensures that each and every customer has a positive relationship with ServerMania. In this role, you will be responsible for developing positive customer experiences among our growing client base. You will support brand loyalty and work alongside the management team to promote customer retention as well as drive account...

  • Product Specialist

    1 week ago

    Stoney Creek, Ontario, Canada Healthy Planet Full time

    Product SpecialistHealthy Planet is looking for an experienced Product Specialist to assist with the sales and operations of Healthy Planet. The successful candidate will be responsible for demonstrating and explaining products, methods or services while processing sales quickly, accurately and efficiently. This position is perfect for a team player who has...

  • Product Specialist

    7 days ago

    Stoney Creek, Ontario, Canada Healthy Planet Full time

    Healthy Planet is looking for an experienced Product Specialist (Supplements) to assist with the sales and operations of Healthy Planet. The successful candidate will be responsible for demonstrating and explaining products, methods or services while processing sales quickly, accurately and efficiently. This position is perfect for a team player who has a...

  • Payroll and Benefits Specialist

    1 month ago

    Stoney Creek, Canada Battlefield Equipment Rentals Location d’équipement Battlefield Full time

    **Payroll and Benefits Specialist** **Battlefield Equipment Rentals** (a division of _**Toromont Industries Ltd**_.), is currently seeking individual for our **Stoney Creek** location for the following challenging opportunity. To drive continued success in this role, we are seeking a committed, skilled, and customer-focused individual to join our team as a...

  • Payroll and Benefits Specialist

    1 month ago

    Stoney Creek, Canada Battlefield Equipment Rentals Location d’équipement Battlefield Full time

    **Payroll and Benefits Specialist - Bilingual** **Battlefield Equipment Rentals** (a division of _**Toromont Industries Ltd**_.), is currently seeking individual for our **Stoney Creek** location for the following challenging opportunity. To drive continued success in this role, we are seeking a committed, skilled, and customer-focused individual to join...

  • Lead Technical Specialist Intern

    1 month ago

    Stoney Creek, Canada Hitachi Energy Full time

    At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team...

  • VDC Specialist

    2 weeks ago

    Stoney Creek, Canada Fero International Inc. Full time

    As a VDC Specialist in modular design with Fero, your role is pivotal in merging innovative digital design with practical modular construction. You will manage the virtual design process, utilize advanced tools like 3D modeling and BIM, and ensure seamless collaboration among teams, clients, and contractors. Your responsibilities will include overseeing...

  • VDC Specialist

    2 weeks ago

    Stoney Creek, Canada Fero International Inc. Full time

    As a VDC Specialist in modular design with Fero, your role is pivotal in merging innovative digital design with practical modular construction. You will manage the virtual design process, utilize advanced tools like 3D modeling and BIM, and ensure seamless collaboration among teams, clients, and contractors. Your responsibilities will include overseeing...

  • Quality Control Specialist

    1 month ago

    Stoney Creek, Canada Delta Fluid Systems Inc. Full time

    Responsibilities: **Quality Specialist (hands-on) ASME** Are you a motivated and detail-oriented individual looking to advance your career in the pressure vessels industry? This is an exciting opportunity for someone who is looking to grow with an organization in a great working environment. **Key Focus and responsibilities**: - Establish audit schedules...

  • VDC Specialist

    2 weeks ago

    Stoney Creek, Canada Fero International Inc. Full time

    As a VDC Specialist in modular design with Fero, your role is pivotal in merging innovative digital design with practical modular construction. You will manage the virtual design process, utilize advanced tools like 3D modeling and BIM, and ensure seamless collaboration among teams, clients, and contractors. Your responsibilities will include overseeing...

  • VDC Specialist

    2 weeks ago

    Stoney Creek, Canada Fero International Inc. Full time

    As a VDC Specialist in modular design with Fero, your role is pivotal in merging innovative digital design with practical modular construction. You will manage the virtual design process, utilize advanced tools like 3D modeling and BIM, and ensure seamless collaboration among teams, clients, and contractors. Your responsibilities will include overseeing...

  • VDC Specialist

    2 weeks ago

    Stoney Creek, Canada Fero International Inc. Full time

    As a VDC Specialist in modular design with Fero, your role is pivotal in merging innovative digital design with practical modular construction. You will manage the virtual design process, utilize advanced tools like 3D modeling and BIM, and ensure seamless collaboration among teams, clients, and contractors. Your responsibilities will include overseeing...

  • VDC Specialist

    2 weeks ago

    Stoney Creek, Canada Fero International Inc. Full time

    As a VDC Specialist in modular design with Fero, your role is pivotal in merging innovative digital design with practical modular construction. You will manage the virtual design process, utilize advanced tools like 3D modeling and BIM, and ensure seamless collaboration among teams, clients, and contractors. Your responsibilities will include overseeing...

  • VDC Specialist

    2 weeks ago

    Stoney Creek, Canada Fero International Inc. Full time

    As a VDC Specialist in modular design with Fero, your role is pivotal in merging innovative digital design with practical modular construction. You will manage the virtual design process, utilize advanced tools like 3D modeling and BIM, and ensure seamless collaboration among teams, clients, and contractors. Your responsibilities will include overseeing...

  • VDC Specialist

    2 weeks ago

    Stoney Creek, Canada Fero International Inc. Full time

    As a VDC Specialist in modular design with Fero, your role is pivotal in merging innovative digital design with practical modular construction. You will manage the virtual design process, utilize advanced tools like 3D modeling and BIM, and ensure seamless collaboration among teams, clients, and contractors. Your responsibilities will include overseeing...

  • Technical Proposal Specialist

    2 months ago

    Stoney Creek, Ontario, Canada Hitachi Careers Full time

    Description General Information:The Quotation Tender Specialist will report to the Marketing & Sales Manager. The incumbent will be responsible for leading and completing RFQs for the supply of High Voltage Services and spare parts, supporting customers by providing answers to technical questions and ensuring proper order transfer for optimal project...

  • Employee Engagement Specialist

    1 month ago

    Stoney Creek, Canada Orchard Terrace Care Centre Full time

    Do you have a passion for making a difference? Making every moment matter is about improving all the things that make life enjoyable. Things like making someone feel better, making connections with them or for them with other residents, showing them a new song or even just giving them something to look forward to. At Orchard Terrace Care Centre, we are...

  • Employee Engagement Specialist

    1 month ago

    Stoney Creek, Canada Pine Villa Care Centre Full time

    Do you have a passion for making a difference? Making every moment matter is about improving all the things that make life enjoyable. Things like making someone feel better, making connections with them or for them with other residents, showing them a new song or even just giving them something to look forward to. At Pine Villa Care Centre, we are...

  • Customer Service Representative

    2 weeks ago

    Stoney Creek, Canada Convoy Supply Full time

    **Customer Service Representative** **Position summary** You’re a “get it done” kind of person who believes in outrageously great customer service and has fun solving problems and making things work. Guess what? So is everyone on Team Convoy! Whether online, on the phone, or walking into our store, our customers depend on Convoy’s Customer Service...