Vp of Operations

3 weeks ago


Stoney Creek, Canada Ackroo Canada Inc. Full time

Ackroo is an innovative SaaS-based technology Company that is consolidating, simplifying and improving the loyalty marketing, payments and point of sale industry. We provide innovative marketing, financial and operational solutions to help Automotive, Hospitality, Petroleum, and Retail merchants of all sizes attract, retain, and grow their customers and their revenues with greater ease, speed and insights. Founded in 2012, our organization continues to experience phenomenal growth and thrives on an entrepreneurial spirit, passion, and top-tier talent. Come join the ‘Kroo

**What We Offer**:

- Competitive Compensation Package
- 3 Weeks Vacation + 6 flexible days
- Enriching Culture
- Career Growth Opportunities
- Training and Development
- Hybrid work environment

**The Opportunity**:
We are seeking an innovative VP of Operations for a permanent full-time position at our Hamilton office. Reporting to the CFO/COO, you will be responsible for streamlining business operations and collaborating with the senior leadership team to lead and support cross functional projects. The VP of Operations is responsible for monitoring key department performance to ensure high quality operations and managing the key relationships with vendors, clients, and employees.

**Key Responsibilities**:

- Identify operational gaps and develop strategies and solutions to resolve gaps
- Define and implement Standard Operating Procedures (SOPs), policies, and controls as they relate to the overall business operations
- Establish and monitor KPIs for the operations department
- Oversee daily activities of operations to ensure they align with core business objectives as well as maintain strong internal controls
- Optimize tools and systems used across the business (Salesforce, Netsuite, Zendesk, etc)
- Collaborate with other departments as necessary to ensure smooth operations and growth of the company
- Analyze and interpret data and metrics to make informed decisions
- Maintain relations and ensure that vendors are high quality, priced effectively, and deliver efficiently, and implement proactive plans to manage any vendor issues
- Recruit, train, and develop high performing operational teams that consistently achieve pre-determined KPIs

**Required Skills/Qualifications**:

- Bachelor’s degree in Business Administration or related area or equivalent
- 10+ years of operations experience in a small-to-medium sized business with an entrepreneurial and high-growth environment
- Previous experience analyzing and implementing systems
- Excellent organizational, communication, and leadership skills
- Proven track record in analyzing data and hitting performance metrics
- Exceptional time management and problem-solving skills, and capable of overseeing a large number of programs and projects that thrive in a complex environment, often with competing priorities
- Strong competence with MS Office, CRM software, and ERP software

**Experience with any of the following would be considered an asset**:

- Previous operations experience in SaaS industry
- Previous experience working in software, merchant services, payment services, gift card, loyalty, automotive, petroleum, retail and/or hospitality industry position
- Experience working at a start-up company with an entrepreneurial environment
- Marketing services and technology background

**Languages**:

- English (mandatory)
- Bilingual French/English (preferred but not required)

**Compensation**:

- Base - $140,0000
- Quarterly paid performance-based bonuses
- Employer-paid health and dental benefits
- Stock Options

Ackroo is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender, identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply. If you need accommodations during the recruitment process, please advise our Talent Acquisition team.



  • Stoney Creek, Canada Moores Full time

    **Position Title: Assistant Manager Reports To: Store Manager** **Job Overview** As an Assistant Manager you are expected to follow the coaching and operational lead of your Store Manager. In the Store Manager’s absence, you are expected to lead the sales and operational performance of your store and staff through active coaching, interactive team selling,...

  • Branch Manager

    7 days ago


    Stoney Creek, Canada Brandt Full time

    **Brandt Tractor Ltd. has an exciting opportunity for a Branch Manager in our Stoney Creek, ON Truck & Trailer location. **Reporting to the Division Manager, the **Branch Manager** will be responsible for managing all daily branch activities, and must be a highly motivated individual who possesses excellent communication and interpersonal skills. Duties &...


  • Stoney Creek, Canada Ackroo Canada Inc. Full time

    Ackroo is an innovative SaaS-based technology Company that is consolidating, simplifying and improving the loyalty marketing, payments and point of sale industry. We provide innovative marketing, financial and operational solutions to help Automotive, Hospitality, Petroleum, and Retail merchants of all sizes attract, retain, and grow their customers and...


  • Pincher Creek, Canada Heritage Inn Hotel & Convention Centre Full time

    **ABOUT the Position**: Reporting to the VP Operations, the Hotel Operations Manager is responsible for overseeing the day-to-day operations and management of the hotel and its staff in providing excellent customer service while ensuring the hotel’s profitability. Shift and weekend work is a requirement of the position. The main responsibilities of the...

  • Framer

    1 day ago


    Stoney Creek, Canada Michaels of Canada, ULC. Full time

    Store - TOR-HAMILTON, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Build customer relationships while creating a...

  • Replenishment

    1 day ago


    Stoney Creek, Canada Michaels of Canada, ULC. Full time

    Store - TOR-HAMILTON, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Complete truck unload and merchandise duties...

  • Wash Bay Attendant

    7 days ago


    Stoney Creek, Canada Bobcat of Hamilton Ltd. Full time

    **About us** Bobcat of Hamilton Ltd. is a small business in Stoney Creek, ON L8E 5H4. We pride ourselves on delivering excellent customer service and working together as a team. Our goal is to meet or exceed our customers' expectations and deliver on our promises. We also stive to help each employee develop their potential and grow within the company. Our...

  • Rental Coordinator

    1 month ago


    Stoney Creek, Canada Battlefield Div of Toromont Ind Ltd Full time

    **Job description** - Perform assigned tasks with attention to detail and effectively organize all documentation within Company software; - Work effectively within a team environment; - Operates as the direct liaison between staff and customers; - Open and close branch when necessary; - Prepare paperwork and contracts for deliveries; update internal product...

  • Database Analyst

    1 month ago


    Stoney Creek, Canada Aitchison college of technology & Health sciences Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 to 44 hours per week - Education: Bachelor's degree - Experience: 2 years to less than 3 years **Work setting**: - School or educational institution/establishment **Tasks**: - Collect and document user's requirements - Data Science - Design and develop database - Design, construct, modify, implement...

  • Database Analyst

    1 month ago


    Stoney Creek, Canada Aitchison college of technology & Health sciences Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 to 44 hours per week - Education: Bachelor's degree - Experience: 2 years to less than 3 years **Work setting**: - School or educational institution/establishment **Tasks**: - Collect and document user's requirements - Data Science - Design and develop database - Design, construct, modify, implement...


  • Stoney Creek, Canada Battlefield Div of Toromont Ind Ltd Full time

    **Job Summary** The branch is a busy, customer driven facility. It is a fast paced, team orientated atmosphere that places a strong emphasis on customer satisfaction. The service department is an important area of our business, ensuring that our equipment is ready and available for our customers. This position requires a hard-working, dedicated individual...


  • Stoney Creek, Canada Aitchison college of technology & Health sciences Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 to 44 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Education **Tasks**: - Arrange and co-ordinate seminars, conferences, etc. - Supervise other workers -...


  • Stoney Creek, Canada Aitchison college of technology & Health sciences Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 to 44 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Education **Tasks**: - Arrange and co-ordinate seminars, conferences, etc. - Plan and control budget and...

  • Equipment Operator

    7 days ago


    Dawson Creek, Canada City of Dawson Creek Full time

    Completed Grade 12, or have an equivalent combination of education and experience; A valid Class 3 Driver’s License with air brake endorsement; A clean driver’s abstract; Knuckle Boom Crane certification; An understanding of basic electrical and mechanical processes and the ability to recognize problems related to the operation of the equipment; The...


  • Dawson Creek, Canada City of Dawson Creek Full time

    Seasonal Labourer (Parks and Facilities) **Department **Community Services **Hours of Work **40 hours per week **Rate of Pay $26.57 after probation ***: Under the general supervision of the Arena & Parks Supervisor or designate, a Seasonal Labourer performs a variety of operational and preventative maintenance tasks such as grounds care and related...


  • Pincher Creek, Canada Town of Pincher Creek Full time

    **Responsibilities include**: - Mowing, watering, maintenance and improvement of parks, sports fields, green spaces, and campground in Pincher Creek. - Operation and maintenance of equipment - Garbage pick up **Qualifications and Skills**: - Valid Class 5 Driver’s License required and Driver’s Abstract - WHMIS and Standard First Aid - Experience...

  • Turf Care

    1 day ago


    Bragg Creek, Canada Resorts of the Canadian Rockies Full time

    **Turf Care ~ Wintergreen Golf & Country Club** You have a passion for working outdoors and the environment. Your day starts off early but finishes early so that you can enjoy the summer afternoons. You take pride in helping to maintain the Wintergreen golf course property, knowing that your efforts contribute to providing our guests and members with the...


  • Dawson Creek, Canada City of Dawson Creek Full time

    **Emergency Planning Coordinator**: **POSTING DATE**:May 24, 2024** **CLOSING DATE**:June 9, 2024** **SALARY**:$75,000 - $85,000 annually** **COMPETITION NO.**:2024-16** **HOURS OF WORK**:35 hours per week** - The Emergency Planning Coordinator leads emergency readiness efforts from planning to recovery, ensuring our community's resilience through robust...


  • Dawson Creek, Canada City of Dawson Creek Full time

    **Emergency Planning Coordinator**: **POSTING DATE**:February 26, 2024** **CLOSING DATE**:March 13, 2024** **SALARY**:$75,000 - $85,000** **COMPETITION NO.**:2024-16** **HOURS OF WORK**:35 hours per week** - The Emergency Planning Coordinator leads emergency readiness efforts from planning to recovery, ensuring our community's resilience through robust...

  • Turf Care

    2 weeks ago


    Bragg Creek, Canada Resorts of the Canadian Rockies Full time

    Turf Care ~ Wintergreen Golf & Country Club This is a full time position and applicants must be committed to working the entire season which ends in mid-October 2024 (weather dependent).  You have a passion for working outdoors and the environment. Your day starts off early but finishes early so that you can enjoy the summer afternoons. You take...