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Supervisor - Food Services

4 months ago

Chelsea, Canada Nordik Spa-Nature Full time

Groupe Nordik is the leading creator of Nordic spas in North America. Since we first opened our doors in 2005 we have grown to approximately 500 000 visits per year from our 3 spas.

**Nordik Spa Nature** | Chelsea is our legacy spa, the first of its kind and the largest spa in North America.

Our mission is to give our guests a moment’s rest by offering them a refuge from the pressures of modern life.

Our artisan teams are essential to brining the mission to life for each and one of our guests. Our teams are created with wellbeing in mind. We offer a dynamic work environment, that is cultivated around passion for growth and excellence.

**What you will do**

Nordik Spa-Nature's food services complement and elevate the experience of our guests. With 5 different dining options (Restö, Panorama Lounge, Mëzz Café, Biërgarden, Shack), the food service team extends the wellness ritual into a replenishing ritual. Locally sourced food and beverages, served by attentive artisans, bring the farm to the table.

The **Supervisor - Food Services** is a key ingredient in our artisan and guest experience. They are passionate about teamwork and have a strong sense of service excellence.

**Responsibilities**

**_ Daily operations_**
- Supervise the operations of the different service points (Restö, Panorama Lounge, Mëzz Café, Biërgarden, Shack)
- Ensure follow-ups during closures/openings and shift changes
- Ensure positive guest service in all areas; investigate and respond to complaints, taking all appropriate actions
- Create an engaging and energetic environment where all artisans work as a high performing team

**_ Administrative duties_**
- Actively participate in the employee recognition program
- Carry out the necessary administrative follow-ups related to the personnel (hiring, discipline, etc.)
- Respect company standards and service levels to increase sales and contain costs

**To succeed in this position, you will need**:

- A minimum of a post-secondary education
- A minimum of two (2) years relevant experience in food service or customer service
- Bilingualism in French and English

**Your profile stands out because of your**:

- Analytical mind and creative problem solving
- Drive and desire to learn
- Strong communication skills (oral and written)
- Good judgment and autonomy
- Proactive approach to conflict resolution

**Salary & Benefits**:

- Competitive salary
- Comprehensive benefits package (including telemedicine)
- Investment in your skills (company paid training, conferences, and more)
- Free access to the spa*
- Discounts on food, massage therapy, esthetic services, and more*
- some conditions apply

**Work schedule and status**

Full time - 40 hours/week

Possibility of a part-time position with weekend availability.

**To apply**

Please send your resume and cover letter by clicking on "Apply" below.