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Restaurant Operations Supervisor

2 months ago

Chelsea, Canada Roberto Pizza Romana Full time
About the Role

We are seeking a highly skilled Shift Manager to join our team at Roberto Pizza Romana. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest quality standards.

Key Responsibilities
  • Establish and Implement Operational Procedures

Develop and implement effective methods to meet work schedules, ensuring that our restaurant runs smoothly and efficiently.

Supervise and Coordinate Staff

Supervise and coordinate the activities of our staff, including food preparation, portioning, and presentation, to ensure that our customers receive high-quality food and service.

Quality Control and Customer Service

Ensure that our food and service meet quality control standards, addressing customer complaints or concerns in a professional and timely manner.

Inventory Management and Record Keeping

Maintain accurate records of stock, repairs, sales, and wastage, ensuring that our inventory is managed effectively.

Culinary Knowledge and Expertise

Have a thorough knowledge of our establishment's culinary genres, ensuring that our menu offerings are of the highest quality.

Food Trolley Delivery and Customer Service Evaluation

Supervise and check the delivery of food trolleys, evaluating customer service and store environments to ensure that our customers receive an exceptional dining experience.

Supervision and Team Management
  • Team Size and Composition

Supervise a team of 3-4 people, including food and beverage servers.

Financial and Other Benefits
  • Gratuities and Financial Incentives

Receive gratuities and other financial incentives for outstanding performance.

Free Parking and Other Benefits

Enjoy free parking and other benefits, including team building opportunities and a variable or compressed work week.

Permanent Employment and Bilingual Requirements

Work in a permanent employment position, with bilingual requirements for effective communication with customers and staff.

Hours of Work

Work 36 to 40 hours per week, ensuring that our restaurant operates efficiently and effectively.