Sales Support Specialist

2 months ago

Montréal, Canada Mosaic North America Full time

:
**Sales Support Specialist - Montreal, QC** (100% Remote)

This person is bilingual, so speaks/reads/writes French and English equally. This person will be:

- Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
- Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
- Recording sales trends and liaising with account managers to develop sales strategies.
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
- Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
- Handling administrative duties for the company and its executives and management teams.
- Scheduling customer meetings and conferences.
- Reporting any unusual activity to your supervisors.

**What We Offer**
- Salary: $43,000 - $45,000 per year
- PLUS, Monthly Cell Phone Reimbursement: $35/month
- Laptop and second monitor provided
- Full Time Benefits Package, 3 weeks of Vacation, 9 Paid Holidays, RRSP, Life, Critical Illness, etc.
- Monday - Friday (100% Remote) - regular business hours.

**Qualifications**:
**Requirements**:

- A high school diploma or equivalent. A bachelor's or associate degree in marketing, business, or a related field may be advantageous.
- Experience in administration and high-volume office work is preferred.
- Strong analytical, organizational, and time management skills.
- Strong attention to details
- Excellent team working, motivational, interpersonal, communication, and customer service skills.
- The ability to multitask and quickly switch your focus.
- Computer literacy, IT skills, and typing skills.
- Proficiency in Microsoft Excel and Power Point is a MUST
- An understanding of sales principles and customer service practices.

**For Acosta**:
**DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer**

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

**We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law**

acostaservices

**Job***: Administrative

**Schedule***: Full-time

**Job Type***: Standard

**Shift***: Day Job

**Job Posting***: Jan 30, 2023, 2:44:16 PM

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