Inside Sales Support Specialist

1 week ago

Montréal, Canada Paris Mirror Full time

**About us**

We are a fast-paced company looking for a superior Inside Sales Support Specialist. In this role, you will provide support to the Director of Sales, resolve all emerging product/service issues our customer accounts might face, and ensure smooth sales operations.

**Responsibilities**
- Provide customer service to all B2B sales partners, including lighting showrooms, distributors, and the big box-store e-commerce platforms.
- Address customer product or service issues by clarifying the customer's complaint; identifying the root cause and offering the best solution to rectify the situation.
- Own and manage Inventory databases for all E-commerce partners on a daily basis.
- Add, list and provide new vendor item information to e-commerce partner portal as necessary.
- Regular review of the e-commerce platforms to ensure products listing accuracy, including pricing, images, product specification sheets and marketing collaterals.
- Upload promotion templates on e-commerce partner portal or fill-in appropriate templates in order to send to the appropriate buyers.
- Provide quotations using PandaDocs or all / any relevant quoting systems to the Sales Rep partners as required.
- Create sales drafts and prepare invoices for B2B sales partners as requested by the Accounting Manager.
- As required, follow up with customers on outstanding balances to ensure timely collection of payments.
- Review pending orders and ensure timely processing and fulfillment of all daily orders
- Review and prepare sales reports - internally and externally.
- Stay up to the date with industry trends and support with new sales prospecting activities that will help increase company’s revenue.
- Other administrative tasks as requested by management to advance the goals and objectives of the company.

**Requirements and skills**
- Native proficiency in English is required. Proficiency in French is a plus
- Proven work experience as a sales support specialist or an inside sales executive
- Hands on experience with CRM systems and Web portals and back-office environments
- High proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- A bachelor’s degree in marketing or an associates degree in relevant field is a plus

**Why Join Us?**
- Hybrid work schedule - 3-days office and 2-days home
- As part of the onboarding process, the incumbent will be required to work from the office 5-days per week until the ramp-up period is complete
- Paid breaks and lunch time - work for 35-hours but get paid for 40-hours;
- Free snacks and beverages;
- Bi-monthly company sponsored lunch;
- An inclusive, diverse and friendly work environment;

**Job Type**: Full-time

**Annual Salary**: $60,000

**Bonus**: $10,000 based on achievement of the sales objectives

**Location**: 1625 Chabanel Ouest Suite #201 Montreal, QC H4N 2S7

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Sales support: 3 years (required)
- Customer Service: 3 years (required)

Work Location: In person

Expected start date: 2023-06-19

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