Hospitality Agent Coordinator

3 weeks ago


Montréal, Canada Kasbastays Full time

**About Us**:
Kasbastays, a thriving real estate management company with over a decade of experience, specializes in boutique hotels offering fully furnished accommodations for short and mid-stay rentals. Our portfolio includes the management of over 200 units and 5 hotels in the heart of Downtown Montreal. We are dedicated to providing our guests with a seamless and self-service experience, revolutionizing traditional hospitality without compromising on quality.

**Your Role**:
As a hospitality agent coordinator at Kasbastays, you will play a pivotal role in ensuring our guests' satisfaction while overseeing the efficient management of our rental units and hotels.

**Guest Services**:

- Efficiently manage client registration and payment processing.
- Provide guests with a warm and welcoming experience, ensuring their first impression is exceptional.
- Troubleshoot and coordinate with our maintenance team to resolve minor maintenance and technology issues, such as upholstery stain removal, access to units, and WiFi connectivity.
- Collaborate closely with our housekeeping team to maintain consistent hospitality standards.
- Handle client feedback with professionalism and a commitment to continuous improvement.

**Salary**: $52,000.00-$55,000.00 per year

Schedule:

- 8 hour shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- property management: 1 year (required)

Work Location: In person

Expected start date: 2023-11-20



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