Customer Service Representative

1 week ago


Concord, Canada The Escape Theory Full time

**Job Overview**

**Duties**
- Utilize effective phone etiquette to create a welcoming atmosphere for customers.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Engage in upselling opportunities by identifying customer needs and recommending relevant products or services.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and resolve issues efficiently.
- Stay updated on product knowledge and company policies to provide accurate information to customers.

**Experience**
- Previous experience in customer service is preferred but not required.
- Proficiency in English is required.
- Strong communication skills with the ability to convey information clearly and effectively.
- A proactive approach to problem-solving and the ability to work independently and as part of a team.

Join us in delivering outstanding service that makes a difference

**Job Types**: Full-time, Part-time, Permanent

Pay: From $17.20 per hour

Expected hours: 15 - 37.50 per week

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Work Location: In person

Expected start date: 2024-12-22



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