Reservations Agent

4 weeks ago


Toronto, Canada Chelsea Hotel Full time

Job Summary

Reservations Agent sell the Chelsea Hotel to potential guests in a professional manner while maintaining current call quality standards and achieving monthly goals.

**MyGuest**
***
- Answer all incoming calls according to call handling standards. Ensuring we exceed callers expectations with service by being welcoming and engaging.
Provide callers with accurate information regarding the facilities, rates and availability of accommodation within the hotel.

- Correspond and maintain relationships with 3rd party clients
Follow Call Quality Standards/Chelsea Hotel call script.

**MyProduct**
***
- Sell accommodation, packages and services of the hotel to callers and maintain a conversion rate in accordance with department standards.
Maintain current knowledge of the hotel, packages, specials and promotional rates.
Maintain set call quality levels.

**MyColleague**
***
- Communicate creative and effective ways to improve service levels.

**MyChelsea**
***
- Comply with Chelsea policies and procedures. Be aware and comply with any procedural changes.
Produce daily reports as needed. (i.e. revenue sheets, denials, kid count)
To complete any projects as required by the Manager. (i.e. daily task sheet)
Requirement
- **_Working Experience_**
**_ _**
Previous hotel experience is an asset
- **_Knowledge_**
**_ _**
Strong keyboard and computer skills
- **_Soft Skills_**
**_ _**
Strong communication skills
- Be personable, friendly, and a team player

- **_Education_**
**_ _**
Education in hospitality and tourism an asset
- **_Language_**
**_ _**
Excellent written and verbal communication skills essential.
- Must be proficient in English and French or Spanish. Additional language skills are an asset.
**_Physical Requirements_**
**_ _**
Must be able to work weekends and evenings
- Must be able to speak, listen, sit, and type for prolonged periods of time

- Terms of employment
Full time



  • Toronto, Canada Princes Gates GP Inc. ao Hotel X Toront Full time

    **Job Summary** - Under the guidance of the Reservations Manager, the Group Reservations Agent is responsible to handle, process and respond to reservations requests, enter group rooming lists into the computer, pre-block guest rooms and coordinate group resumes between the Sales and Front Office departments._ **Role and Responsibilities** - Responsible...


  • Toronto, Canada Cambridge Suites Toronto Full time

    Welcome to Cambridge Suites Toronto, An All-Suite Hotel In Downtown Toronto. TITLE**:RESERVATIONS SALES AGENT** Cambridge Suites Toronto is looking for a Reservations Sales Agent who will be the first point of contact for our guests. You must be friendly and efficient, and we'll train you to become a hotel ambassador. REPORTS TO: Director of Reservations...


  • Toronto, Canada The Hazelton Hotel Full time

    **Responsibilities**: - Support the Reservations Team - Maintain an orderly and clean environment in reservation area. - Be able to answer phone calls, book hotel and spa offerings and give correct information on ALL room packages and gift card types. - Assist with payroll, schedules, vacations, leaves, etc. - Maintain an attitude and a level of service in...

  • Reservations Agent

    4 weeks ago


    Toronto, Canada One King West Hotel & Residence Full time

    **POSITION**:RESERVATIONS AGENT (1 Full Time) **DEPARTMENT**: Reservations **REPORTING TO**: Director of Revenue Management **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Acknowledge guest complaints and ensure that the guests’ needs are met - Ensure inter-departmental communication and co-operation in the interest of better guest satisfaction - Provide...

  • Reservations Agent

    3 days ago


    Toronto, Canada Jonview Full time

    OUR VALUES WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our...

  • Reservations Agent

    4 days ago


    Toronto, Canada Jonview Full time

    OUR VALUES WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our...

  • Reservations Agent

    4 days ago


    Toronto, Canada Jonview Full time

    OUR VALUES WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our...

  • Reservations Agent

    3 days ago


    Toronto, Canada Jonview Full time

    OUR VALUESWE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALSon a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYONDour responsibilities to our customers, our...


  • Toronto, Canada The Hazelton Hotel Full time

    We are seeking to recruit an enthusiastic PBX/Reservations Agent, who has the ability to deliver 5* service at all times. It is essential to have a positive, ‘can do’ attitude and great attention to detail. We are looking for someone who works well in a team and has excellent communication skills. **Primary Responsibilities** - Answer all incoming calls...

  • Reservations Agent

    3 weeks ago


    Toronto, Canada Chelsea Hotel Full time

    Job Summary Reservations Agent sell the Chelsea Hotel to potential guests in a professional manner while maintaining current call quality standards and achieving monthly goals. **MyGuest** *** - Answer all incoming calls according to call handling standards. Ensuring we exceed callers expectations with service by being welcoming and engaging. Provide...

  • Reservations Agent

    3 days ago


    Greater Toronto Area, Canada Jonview Full time

    OUR VALUES WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our...

  • Reservations Agent

    4 days ago


    Greater Toronto Area, Canada Jonview Full time

    OUR VALUESWE WORK AS A TEAMwith openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.WE GO BEYOND our responsibilities to our customers, our...


  • Toronto, Canada Jonview Full time

    OUR VALUESWE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our...


  • Toronto, Canada Jonview Full time

    OUR VALUES WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our...


  • Toronto, Canada Jonview Full time

    OUR VALUES WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our...


  • Toronto, Canada Jonview Full time

    OUR VALUES WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our...


  • Toronto, Canada Chelsea Hotel Full time

    Job Summary - The Reservations & Revenue Coordinator will serve as direct support to the Director Revenue Management, Revenue Manager and the Reservations Manager, assisting in managing rates and inventory in CRS and OPERA PMS. With focus on the Hotel Website, Global Distribution System (GDS), and Online Travel Agencies (OTA), the Revenue & Reservations...

  • Reservation Agent

    4 days ago


    Toronto, Canada Ghai Travels Full time

    As a Reservation Executive you get to **plan, sell, and coordinate** their travel by assisting our customers with their needs for Air tickets to anywhere in the world. From the initial conversation to sending confirmations, you will provide expert advice and work closely with customers and service providers to provide them with their travel itinerary. In...


  • Toronto, Canada Jonview Full time

    OUR VALUESWE WORK AS A TEAMwith openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.WE GO BEYOND our responsibilities to our customers, our...


  • Toronto, ON, Canada Jonview Full time

    OUR VALUES WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our...