Bilingual Reservations Agent
3 weeks ago
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.
DESCRIPTION The incumbent will be responsible for processing FIT reservation requests from our customers, responding to requests for information on products, and treatment of some complaints.
RESPONSIBILITIES Process new reservations, cancellations, and amendments to existing reservations Create, recommend, and suggest itineraries Respond to queries regarding itinerary products and services from clients, and suppliers Build relationships with key clients Maintain a high level of Canadian Tourism product and geographical knowledge of Canada Proof reservations to ensure the accuracy and smooth running of booked itineraries Respond to complaints post travel Assist in the completion of any projects, as assigned
POSITION REQUIREMENTS Post-Secondary School Education 3 years of Tourism experience Ability to work under pressure and multi-task Strong attention to detail and autonomy Dedicated to a high level of customer service Able to plan, organize and set priorities & manage processes Effective oral & written communication in English is a must Effective oral & written communication in French is a must
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