Reservations Agent

2 weeks ago


Toronto, Canada Jonview Full time

OUR VALUES

WE WORK AS A TEAM
with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.

DESCRIPTION
The incumbent will be responsible for processing FIT reservation requests from our customers, responding to requests for information on products, and treatment of some complaints.

RESPONSIBILITIES
Process new reservations, cancellations, and amendments to existing reservations
Create, recommend, and suggest itineraries
Respond to queries regarding itinerary products and services from clients, and suppliers
Build relationships with key clients
Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
Proof reservations to ensure the accuracy and smooth running of booked itineraries
Respond to complaints post travel
Assist in the completion of any projects, as assigned

POSITION REQUIREMENTS
Post-Secondary School Education
3 years of Tourism experience
Ability to work under pressure and multi-task
Strong attention to detail and autonomy
Dedicated to a high level of customer service
Able to plan, organize and set priorities & manage processes
Effective oral & written communication in English is a must
Effective oral & written communication in French is a must

Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.
Only successful candidates will be contacted.


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