Reservations Agent
2 weeks ago
Job Summary
Reservations Agent sell the Chelsea Hotel to potential guests in a professional manner while maintaining current call quality standards and achieving monthly goals.
**MyGuest**
***
- Answer all incoming calls according to call handling standards. Ensuring we exceed callers expectations with service by being welcoming and engaging.
Provide callers with accurate information regarding the facilities, rates and availability of accommodation within the hotel.
- Correspond and maintain relationships with 3rd party clients
Follow Call Quality Standards/Chelsea Hotel call script.
**MyProduct**
***
- Sell accommodation, packages and services of the hotel to callers and maintain a conversion rate in accordance with department standards.
Maintain current knowledge of the hotel, packages, specials and promotional rates.
Maintain set call quality levels.
**MyColleague**
***
- Communicate creative and effective ways to improve service levels.
**MyChelsea**
***
- Comply with Chelsea policies and procedures. Be aware and comply with any procedural changes.
Produce daily reports as needed. (i.e. revenue sheets, denials, kid count)
To complete any projects as required by the Manager. (i.e. daily task sheet)
Requirement
- **_Working Experience_**
**_ _**
Previous hotel experience is an asset
- **_Knowledge_**
**_ _**
Strong keyboard and computer skills
- **_Soft Skills_**
**_ _**
Strong communication skills
- Be personable, friendly, and a team player
- **_Education_**
**_ _**
Education in hospitality and tourism an asset
- **_Language_**
**_ _**
Excellent written and verbal communication skills essential.
- Must be proficient in English and French. Additional language skills are an asset.
**_Physical Requirements_**
**_ _**
Must be able to work weekends and evenings
- Must be able to speak, listen, sit, and type for prolonged periods of time
- Terms of employment
Full time
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