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user support technician

7 months ago

Calgary, Canada FIBERCOMM COMMUNICATIONS LTD Full time
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 2 years to less than 3 years
  • or equivalent experienceTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer serviceSupport for newcomers and refugees
  • Participates in a government or community program or initiative that supports newcomers and/or refugeesSupport for youths
  • Participates in a government or community program or initiative that supports youth employmentSupport for Veterans
  • Participates in a government or community program or initiative that supports Veterans Support for Indigenous people
  • Participates in a government or community program or initiative that supports Indigenous peopleSupports for visible minorities
  • Participates in a government or community program or initiative that supports members of visible minorities
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week