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Client Support

4 months ago

Winnipeg, Canada ALS Global Full time

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.

Client Support 1 (Project Manager)

**Location**: ALS Environmental, Winnipeg

**Reports to**: Laboratory Manager

**Classification**: CS1

**About the Position**:
The Client Support 1 role specialize in providing technical support and consulting to clients in a particular industry or industries. This position will deal with all aspects of client services on a proactive and problem-solving basis.

Specific Responsibilities
- Adhere to ALS Client Service Guidelines as provided in the Client Service Manual and National and Local Standard Operating Procedures including Quality procedures;
- Provide information regarding analytical programs, tests, sampling, sample handling, prices and testing requirements;
- Review and approve data reports and invoices;
- Track client projects on the LIMS system and provide status updates to the lab manager or clients when requested;
- Review selected chain of custody /analytical request forms received in login;
- Prepare, issue, and follow up on quotes;
- Prepare sample bottle requests and assist in sample login;
- Maintain communication with laboratory staff on turnaround times and relay appropriate information to clients;
- Communicate information relative to customers, contracts, and status of opportunities to Lab Manager;
- Coordinate and communicate with other areas (i.e. management, other laboratories, other analytical areas) on project status and problem resolution;
- Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures;
- Other duties as assigned.

Required Knowledge, Skills & Abilities
- Intermediate English communication skills required (auditory, verbal, written, and reading);
- Intermediate user of Microsoft Office (Word and Outlook), with basic knowledge of computers;
- Accurate and efficient data entry skill is an asset;
- Ability to perform repetitive tasks accurately in a fast-paced environment;
- Well organized, with the ability to meet strict deadlines;
- Analytical and process oriented, with the ability to critically think in ambiguous situations
- Ability to work independently and as part of a team;
- Strong work ethic and willingness to take on varied tasks as required;
- Commitment to excellence and a client-focused attitude.

Required Qualifications
- Completion of high school diploma or equivalent required;
- Some experience working in a fast-paced, production, and/or preparation environment;
- Some experience working with clients/customer service is an asset;
- Valid unrestricted license for personal vehicle use applicable in the province/territory;
- No major driving violations and no more than two minor violations/incidents.

Physical Demands
- Manual dexterity to perform intricate and/or repetitive tasks;
- Ability to lift up to 30 lbs./14 kg on a regular basis and carry for short distances;
- Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
Please note that ALS operates 24/7 and may require day, afternoon, and graveyard shift work including weekends.