Client Services Documentation Support

3 weeks ago

Winnipeg, Canada Manitoba Blue Cross Full time

About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

- Competitive starting salary.
- A comprehensive health benefit package.
- Hybrid work environment, flexible work schedules.
- Fully equipped onsite fitness center.
- Casual dress code to promote diversity and inclusivity.
- Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

***:
The Client Services Documentation Support provides administrative support to the Client Services team by identifying and documenting departmental processes and procedures. The incumbent must work well in a team environment as collaboration is essential for effectiveness.
DUTIES AND RESPONSIBILITIES
- Participates and prepares documentation as a member of various departmental and corporate project teams.
- Assists in the development and maintenance of Client Services standard operating procedures.
- Identifies opportunities for process improvement in the Client Services areas and recommends process changes as appropriate.
- Attend and participate in meetings with both internal and external customers and document meeting notes.
- Assists the Client Services Supervisor with annual objectives.
- Perform other duties as assigned.

QUALIFICATIONS AND SKILLS
- Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
- Post-secondary certificate or diploma preferably in Business Administration or related field. An equivalent combination of education and 2-3 years’ experience in the insurance industry will be considered.
- Proficient in the use of MS Office Suite.
- Detail oriented with a strong degree of accuracy.
- Strong written and verbal communication, with report writing and presentation skills.
- Team orientation and exceptional service attitude.
- Demonstrated ability to be a self-starter, flexible and reliable.
- In-depth knowledge of Client Service's workflow, policies and procedures an asset.

Ready to Apply? We are excited to meet you
We thank all applicants for their interest; however only those being considered will be contacted.
Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.

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