Service Coordinator M&s

3 months ago

Winnipeg, Canada Eskimo Point Lumber Supply Full time

**Position Summary**

Reporting to the Administrative Manager, the Service Coordinator is responsible for data entry, of daily service work into Sage Service Manager. This includes responding to day-to-day customer questions, requests, and service needs. Working closely with Service leadership, this position will manage work order information to ensure it is accurate and complete for prompt billing. You will assist with Northern staff assigning work to the trades team and updating work order status. This position will work with technical aspects and information, parts, and various teams to ensure our customers are 100% satisfied with the products and services EPLS Maintenance and Services provides.

**Duties & Responsibilities**
- Maintain and own the service work order process and scheduling of service calls on the dispatch board, ensuring proper documentation in Sage Service Manager and Advanced Scheduler
- Verify customer billing information.
- Contact the customer to get authorization for additional work.
- Establish good relationships with customers.
- Generate work order reports from the accounting system, continuously review incomplete or pending status work orders, and coordinate with and assist Project/Account Managers and Technicians in completing work orders.
- Organize, maintain & coordinate Service records & files in their proper locations.
- Ensure all closeout information is entered and attached to work orders to ensure seamless processing to invoice the customer.
- Coordinate with the internal service team to assist in scheduling support.
- Make travel arrangements for rotational staff and remote community work.
- Assist with parts ordering, tracking, and receiving.
- Enter requests for Quotes/Service and Sales leads into the company management system with all information needed for follow-ups.
- Generate monthly preventative maintenance work orders, both internal and external
- Keep the Administrative Manager apprised of any service concerns.
- Provide support to other administrative functions as directed.
- Other duties as assigned.

**Qualifications**
- High school diploma or equivalent and/or minimum 3 years of industry-related or similar work experience, including dispatching trades-based technicians.
- Knowledge of equipment, maintenance, and mechanical aptitude are preferred.
- Knowledge of Sage accounting or Sage Service Manager system is an asset.
- Ability to challenge current processes, make mistakes, learn from them, and change the process.
- Excellent employee and customer relations skills.
- Strong communication skills.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to effectively schedule resources based on current and projected workload.
- Ability to meet deadlines and make critical decisions in a fast-paced, dynamic environment.
- Ability to multi-task and set priorities accordingly.
- Computer literate in MS Office (Word, Excel, etc.)
- Has a positive attitude even when faced with challenges.
- Possesses the ability to learn quickly and move on from both success and failure.

**Job Types**: Permanent, Full-time

**Salary**: $60,000.00-$64,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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