Leasing Coordinator II

5 days ago

Winnipeg, Canada Forthright Full time

Forthright Properties is a leading property management company dedicated to providing exceptional housing solutions to our communities. With a commitment to excellence, a focus on customer service, and positive tenant experience, we are seeking motivated Leasing Coordinators to join our dynamic team.

Building communities for a sustainable future.

Su mma r y

Un d er t h e d irec t i on of the M a n age r , t h e L e a si n g C o o r d i n a t or II will play an integral role in the complete leasing lifecycle process. This includes being t h e f irst p o i n t of co n t act w i t h o u r p r o s p ec t ive t e n a nt s a n d p r o vi d ing a f ri e nd ly , p e r so n a b l e , and positive initial ex p e r i e n c e ov e r t h e ph o n e, t h r o u gh em a il, t ex t or in person .

The Leasing Coordinator II will have strong communication skills, be tactful in their approach, have the ability to redirect focus and transform negative perception into positive rewards. They will have the ability to build trusting relationships with prospective tenants leading to successful tenancies. 

The Leasing Coordinator II is r es p o n si b le for having an in-depth knowledge and understanding of Forthright’s units and knowing which units are either currently available or coming to market. They are responsible for marketing the units, s c h e du l ing and providing tenant showings as well as preparing legal lease documents. The Leasing Coordinator II is a supportive, knowledgeable, quick-thinking member of the Leasing and Marketing team who displays excellent problem-solving skills.

Core Values

Focus Understand and hold customer focus while providing exceptional service.

Open Approachable, transparent, trustworthy, honest, confident, and humble.

Respect Value inclusivity, promote conflict resolution, and are mindful of boundaries.

Trust Uphold the highest standards of integrity, transparency, and ethical practices.

Honest Establish the foundation of trusting relationships.

Responsible Accountable, reliable, dependable and makes ethical choices.

Integrity Adhere to established standards and best practices.

Growth Support professional growth and development.

Humble Realistic, balanced, and empathetic.

Teamwork Collaborate with all members of the team.

Job Du t i e s

  • Respond to all inquiries via all forms of advertising and communication, including website chat, email, social media, phone, text, and in person, while presenting properties and amenities in a positive light that encourage prospective tenants to engage in a lease with Forthright.
  • Schedule and confirm showing appointments.
  • Conduct showings and tours, highlighting features and benefits of available rental units.
  • Host Open Houses in show suites and assess show readiness/cleanliness of suites.
  • Receive security deposits and process applications as received.
  • Pr e p are l e a se d o c u ments a n d m o ve i n p ac k ages, ac c u ra t ely and t imely.
  • F o ll o w- u p w i t h p r os p ec t s w h o a tt e n d ed r ece n t s h o w i n gs, O p e n H o u ses, a n d t h ose a d d ed t o w ai t i n g li s t s.
  • Guide tenants through the lease signing process and be well versed in all leasing documents, having the ability to confidently explain terms and answer questions or concerns.
  • Deliver and pick up keys and leasing documents.
  • Conduct property inspections during m o v e - in a n d m ove out a p p oint m e n t s, document unit condition and address security deposit matters.
  • Stay informed about local property rental markets, trends, and competitors’ offerings to better understand and communicate rental rates.
  • Update all internal reports associated with Leasing.
  • Market rental units in line with corporate standards.

Kn o w l e d ge , Ski l l s & A b il i t i e s

  • P os t - seco n d ary /formal education or training in a related field is required .
  • Experience with Microsoft Office Suite programs and webmail applications is required.
  • Exceptional customer service is required with experience in sales, negotiation, and customer care.
  • Exceptional communication and interpersonal skills.
  • Class 5 d riv e r’s lice n se required. Driving includes t rav e l t o p r o p e r t ies l oca t e d i n Wi nn i p eg a n d s u rr o u n d i n g ar e as via use of a company fleet vehicle during work hours.
  • Exceptional problem-solving abilities expressed through informed independent decision making is required.
  • Exceptional organizational skills and a high level of attention to detail is required.
  • Experience with property management software (Yardi) is an asset.
  • Competitive salary and leasing bonus
  • Health, dental, and vision insurance options
  • Voluntary matched pension plan
  • Paid vacation and personal time
  • Ongoing training and development opportunities
  • Friendly, collaborative, and supportive team environment

In your cover letter, please tell us why you believe you are the ideal candidate for this role, and what excites you about working with us.

We sincerely appreciate the time and effort you have invested in applying for this position. Your interest in joining our team is valued, and we look forward to reviewing your application. We will carefully assess all qualified candidates and will be in touch with those selected for further consideration.

Forthright Properties is an equal-opportunity employer. We welcome and encourage diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, cultural belief or gender identity and will not be discriminated against on the basis of disability.

We thank all applicants for your interest in Forthright Properties, however only selected candidates will be contacted.

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