Customer Service Support

7 months ago

Saskatoon, Canada Land O'Lakes Full time

Customer Service Support

At WinField United Canada, we’re all about getting our hands dirty. Combining local understanding and world-class expertise, we provide independent ag retailers and their customers with products and services designed to fit their specific needs. After all, no two seasons, regions, fields, or farmers are identical. And no one knows what an operation needs like those on the ground.

Currently we are hiring for a:
**Customer Service Support**

The Customer Support Specialist is problem solver and can communicate effectively with a multitude of different personality types and stakeholders. You are responsible for creating and maintaining strong relationships and ensuring support to all team members.

Key responsibilities include:

- Receiving of Inventory on purchase orders and transfers into Canadian warehouses
- Assist with inventory management at warehouses - supply request, cycle counts, forecast demand (SE)
- Collaborate with the supply chain team to ensure proper product placement and product availability
- Tracking damages in the warehouses and ensuring resolution has occurred.
- Seed Reporting in season
- Trial/Demo product and seed processing including inventory adjustments
- Dealer transfers
- Managing master address book and Customer location lists with proper ‘access’

Required Qualifications:

- Excellent communication, interpersonal skills and organizational skills
- Customer service or related experience
- Exceptional attention to detail
- General understanding of Accounts Receivable and invoicing
- Diploma or Degree in Business or Agriculture

Also, it would be good if you were:

- Experienced in the agriculture industry and supply chain
- Resourceful - the best solution might not be the first one. Use the tools at your disposal to find the best approach to solving problems.
- Tech Savvy - you can navigate around different systems and online tools, especially Microsoft Office tools
- Must work well under pressure and be able to juggle projects simultaneously

WinField United Canada provides a comprehensive benefits package that includes medical, dental, vision coverage, disability coverage, critical illness, and life insurance. We have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package demonstrates our focus on our employees’ experience with Mindful Monday’s, maternity top up benefits and an Employee Assistance Program.

In addition to base pay, you are eligible to participate in our Annual Variable Incentive Pay consistent with the terms of our plan, which provide discretionary award opportunities reflecting components such as performance of the company. Details will be discussed through the recruitment process.

WinField United Canada and our global entities support diversity in employment practices.

**Join WinField United Canada and help us build vibrant agricultural communities**

**About Land O'Lakes, Inc.**

Join us and be part of a Fortune 250, farmer
- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O’Lakes and our global entities support diversity in employment practices.

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