Customer Service Support

7 months ago

Saskatoon, Canada Land O'Lakes Full time

Customer Service Support

At WinField United Canada, we’re all about getting our hands dirty. Combining local understanding and world-class expertise, we provide independent ag retailers and their customers with products and services designed to fit their specific needs. After all, no two seasons, regions, fields, or farmers are identical. And no one knows what an operation needs like those on the ground.

Currently we are hiring for a:
**Customer Support Specialist**

The Customer Support Specialist is a “people person”, loves to problem solve, and can communicate effectively with a multitude of different personality types and stakeholders. You are responsible for creating and maintaining strong customer relationships, handling their product inquiries, and executing their product orders with our warehouse & logistics partners. You think one step ahead of our customer by ensuring product is available when they call and signal changes in their demand when they happen.

Key Job Responsibilities:

- Build and maintain relationships with customers and the multitude of personality types
- Willingness to engage with customers as well as adapt and learn about different geographies
- Execute product orders and product inquiries from customers
- Oversee facilitation of logistics from warehouse to customers
- Proactively manage inventory at warehouses - supply request, counts, forecast demand
- Collaborate with the supply chain team to ensure proper product placement and product availability
- General understanding of Accounts Receivable and invoicing

Required Qualifications:

- Excellent communication, interpersonal skills and organizational skills
- Customer service or related experience
- Exceptional attention to detail
- Diploma or Degree in Business or Agriculture

Preferred Qualifications:

- Experienced in the agriculture industry and supply chain
- Resourceful - the best solution might not be the first one. Use the tools at your disposal to find the best approach to solving problems.
- Tech Savvy - you can navigate around different systems and online tools, especially Microsoft Office tools
- Must work well under pressure and be able to juggle projects simultaneously

WinField United Canada provides a comprehensive benefits package that includes medical, dental, vision coverage, disability coverage, critical illness, and life insurance. We have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package demonstrates our focus on our employees’ experience with Mindful Monday’s, maternity top up benefits and an Employee Assistance Program.

In addition to base pay, you are eligible to participate in our Annual Variable Incentive Pay consistent with the terms of our plan, which provide discretionary award opportunities reflecting components such as performance of the company. Details will be discussed through the recruitment process.

**Join WinField United Canada and help us build vibrant agricultural communities**

**About Land O'Lakes, Inc.**

Join us and be part of a Fortune 250, farmer
- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O’Lakes and our global entities support diversity in employment practices.

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