Customer Support Representative
6 months ago
As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations across Western Canada. Found in 1995, Horizon currently employs over 50 full-time employees in Regina, Calgary, Winnipeg, and at their headquarters in Saskatoon. Horizon Retail is an integral part of the remarkable services of Horizon. As Saskatoon’s leading Apple sales and service destination, Horizon Retail is looking for talented members to join their team to continue to deliver exceptional technology services and solutions to our valued clients.
The **Customer Service Representative** position is a critical role at Horizon. In this position, you are our primary point of contact for our customers while visiting the retail store. You will be assisting them in selecting the products that best suit their needs and providing guidance when help is needed. The role is primarily a customer-facing position and requires the use of strong communication skills.
**Requirements**:
- Excellent customer service skills.
- Willingness to learn and take on new challenges.
- Experience in computer and/or electronics repair.
- Able to work in an often fast-paced environment.
- Excellent written and verbal communication and works well in a team.
- Available to work rotating schedules based on retail store hours, including weekends.
- In-depth knowledge of Apple and/or Windows products and services.
- Prior experience in retail and/or customer service is ideal.
- High School diploma.
**Responsibilities**
- Acting as a Concierge, providing high-quality customer sales and support.
- Helping clients with new purchases finding the perfect system for their needs
- Assist clients in reviewing products needing service offering complete solutions
- Basic troubleshooting of electronic devices
- Providing customers in need with help and training
- Accurately entering data into Horizon’s customer and service management system
- Work rotating shifts including Saturdays and some holidays
- General administrative duties as required
- General cleaning and upkeep of the Horizon Retail store
- Additional tasks as assigned
- An additional requirement of this role is successfully completing a Criminal Record Check._
**To apply**:
Horizon Computer Solutions - Career Page:
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Weekends as needed
Application question(s):
- Do you have a strong interest in technology?
- Are you available to work on Saturdays?
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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