Customer Support Representative

5 months ago

Saskatoon, Canada Horizon Computer Solutions Full time

As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations and individuals across Western Canada. Founded in 1995, Horizon currently employs over 50 full-time employees with headquarters in Saskatoon and locations in Regina, Calgary, and Winnipeg.

Horizon is currently seeking a talented & energetic Part-time Permanent **Customer Support Representative **to join our **Retail** business unit in **Saskatoon, Saskatchewan**.

We are GROWING... Do you have what it takes to join our amazing team? We at Horizon feel that a company is only as good as its people. That is why we employ the best and brightest. Our unprecedented growth has created new opportunities for highly motivated individuals who can thrive and contribute in a fast-paced, dynamic environment with plenty of opportunities for growth and advancement.

The Customer Support Representative position is a key role at Horizon. This position involves being our primary contact assisting customers visiting the Retail Store. You will help them find new solutions or solve current troubles with their devices. This role is the ideal position for an individual who likes in-person, hands-on work and has a passion for helping others get the most from their technology. If you love Apple products and working as a team to support customers, this role could be a great fit

**Responsibilities**
- Provide high-quality customer service for our clients
- Helping with new purchases or repairing current products
- Accurately entering data into Horizon’s customer and service management system
- Performing diagnostics and repairs on customer devices
- Providing customers in need with help and training
- Able to work rotating shifts including Saturdays and some holidays
- General administrative duties as required

**Requirements**:

- Excellent customer service skills
- Willingness to learn and take on new challenges
- Great at problem-solving
- Able to work in an often fast-paced environment
- Excellent written and verbal communication
- Must be available to work rotating schedules based on retail store hours, including weekends
- Completion of a high school diploma or current enrollment in school to complete a high school diploma
- Prior computer sales and service skills are an asset

An additional requirement of this role is successfully completing a Criminal Record Check.

**To apply**:
**Job Types**: Part-time, Permanent

Schedule:

- Day shift
- Weekends as needed

Application question(s):

- Do you have a strong interest in technology?
- Are you available to work on Saturdays?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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