Employer Experience Specialist

5 days ago

Toronto, Canada CAAT Pension Plan Full time

**We believe that everyone has the right to DEFINE themselves and their future.**

**That includes YOU.**

How would you like to do it in a fun, high-performance culture that’s truly one of a kind - on a team that appreciates you for being you, helps our members retire with confidence and makes Canada better, all at the same time?

If that sounds like your thing - and you’re an exceptional **Employer Experience Specialist** - we’d like to hear from you.

We’re CAAT Pension Plan, and we’re growing. We innovate defined benefit (DB) pension plans. What are they? Unlike other pension plans, they specifically define the lifetime benefits our members will receive in retirement. This means that our members know exactly what they’re getting every month - for life Because we provide that certainty, we help more Canadians retire with greater financial security and priceless peace of mind and take pressure off the social safety net at the very same time, which frees up those resources for other Canadians who really need them.

Reporting to the Director, Employer Experience, the Employer Experience Specialist cultivates and maintains excellent relationships with CAAT employers, proactively assessing and understanding each employer's perspectives and priorities, and helps the CAAT teams to do the same. Ensures a seamless transition between CAAT teams throughout employer onboarding process.

**We are looking for some with the following attributes**:

- Minimum of eight years’ experience in the pension industry, with a strong knowledge of Defined Benefit (DB) pension plan design and administration across Canada
- Experience with jointly sponsored or other multi-employer pension plans
- Subject matter expert in defined benefit plan administration.
- Industry experience in a relationship management capacity
- Bachelor’s degree in Business, Finance, Actuarial Science or related field
- Excellent communication, presentation and negotiation skills
- Able to collaborate and build strong partnerships with employer representatives and across CAAT, demonstrating workplace values of teamwork integrity and trust
- Exceptional customer focus with strong business and professional acumen
- Organized, self-starter, flexible, highly independent
- Demonstrated high energy level and ability to take on additional responsibilities as required
- French is considered an asset

**Once here you will**:

- Oversee the onboarding of specific new employers, ensuring a seamless transition between CAAT teams throughout this process
- Marshall appropriate CAAT resources to ensure excellent service delivery and enhance employer satisfaction
- Create and maintain reports relating to the CAAT employer experience and employer engagement
- Work cross-functionally to identify areas where we can enhance the employer experience and propose solutions
- Engage with employer contacts (primarily executives) to ensure needs are met
- Cultivate and maintain excellent employer relationships with executive decision-makers for specific CAAT employers throughout their onboarding and on-going participation in the Plan
- Proactively assess and understand each employer’s perspective and priorities, helping the CAAT teams to do the same
- Take the lead in employer escalations and assist the CAAT teams with solutioning
- Lead employer reviews to discuss service performance and SLAs, trends, priorities and upcoming initiatives
- Promote the value that CAAT delivers, both internally and externally
- Leverage an advanced understanding of CAAT processes, marshalling appropriate CAAT resources to ensure excellent service delivery and enhance employer satisfaction
- Possess strong influence across CAAT to align resources across functional areas to best serve employers

**What does CAAT offer you and what should you know about us?**
- Our vision is to provide an environment where employees can bring their whole, authentic selves to work. That’s what drives our high-performance, fun culture - one that’s truly one of a kind. In fact, we have been recognized as one of Canada's Most Admired Corporate Cultures for 2019 and 2020, as one of Greater Toronto's Top Employers for 2020 and 2021, and by Canadian HR Reporter as one of the Best Places to Work for 2021.
- We provide (no big surprise here) membership in CAAT’s defined benefit (DB) pension plan, a flexible and friendly work environment, a comprehensive health and dental benefits package, life insurance, and an array of wellness programs
- Everyone is a leader at CAAT, so we invest in our people and enthusiastically support your career development goals, regardless of your role, with access to tuition aid and learning opportunities like our ground-breaking CAAT Academy
- We are conveniently located at the Eaton Centre in downtown Toronto, next to Queen Subway station, with ready access to multiple TTC routes, GO Transit, and the PATH.
- We are working remotely at present due to the COVID-19 pandemic, and in

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