Employment Specialist

7 months ago

Toronto, Canada Achev Full time

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.

We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential

**SUMMARY**:
Achev is a not for profit, progressive corporation operating from nine locations across the greater Toronto area. We enhance the self sufficiency and effectiveness of individuals and organizations by offering customized education, training and career resource solutions. As part of the Employment Ontario (EO) network we work with individuals, employers and communities to build the highly-skilled, highly-educated workforce that Ontario needs to be competitive.

**DUTIES & RESPONSIBILITIES**
- Handle walk in, telephone, website and other online inquires; quickly assess customers initial employment service needs and effectively communicate relevant next steps
- Communicate professionally and effectively, both verbally and written with community partners and clients regarding Achev Employment services programs
- Provide general direction and guidance to individuals and employers accessing the service with print and or online information, resources and activities that support independent employability support
- Conduct 1-1 or group orientation sessions and workshops for appropriate clients and promote Achev programs and services
- Provide 1:1, group or on-line information on: job search and readiness including labour market, careers and occupations, education, training and employment opportunities and career planning and job search strategies as well as EO program and service information
- Utilize client/data management system to record all client activity including EAP, case notes and follow up
- Collect, review, data enter and evaluate client information and service information with reference to Service Delivery Guidelines and appropriate client pathway including referrals to other community programs and services
- Provide ongoing support and guidance in developing a job search strategy, identifying and matching career interests, skills and aptitudes, developing interview techniques and preparing a resume and cover letter and social media presence
- Assist with computer usage and Internet based services
- Support employers with their goals to attract & recruit employees and skilled labour
- Facilitate in person and or virtual workshops and information sessions to job seekers, employers and others accessing the Employment Services
- Assist in the coordination of site and community events that meet the mandate of the Employment Service Model.
- Provide full range of outreach activities maintaining outcome data and statistics
- Ensure all equipment is functional and the site has up to date and appropriate literature from resources in the community
- Maintain the library of current job postings and resources in the centre
- Track client inquiries, identify opportunities, and make recommendations related to improve services and to provide value-added services
- Support the Employment Service team with administrative services including general office administrative supports, data collection and entry, maintenance of databases, preparation of statistical reports
- Manage and order supplies based on budget provided by Coordinator
- Maintain an organized and productive work environment
- Other duties, as required

**QUALIFICATIONS**
- A minimum of 3 years of work experience in a customer service / administration / facilitation and training / resource management in the employment/career services sector
- Completion of Career and Work Counselling post grad diploma or Post-Secondary degree or diploma in Business Administration, Human Resource or related discipline
- In-depth knowledge of community resources and local Labour Market
- Excellent interpersonal, communication and problem-solving ability
- Time management and organization skills a must
- Proficient MS. Office skills: PowerPoint, Excel, Word, Outlook
- Demonstrated knowledge of Job Search strategies, current employment trends, labour market information and appropriate workplace behaviours
- In
- depth knowledge job search resources, online employment tools to help clients conduct a self-directed job search
- Experience in coordinating events such as job fairs, guest speaker sessions and special events
- Experience with facilitating and presenting to diverse au

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