Manager, Risk and Controls

4 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

This position is responsible for executing core elements of the business unit Risk Management Framework and Management of Audit Engagements on behalf of the GWAM Retirement Operations Business. The incumbent will also help ensure that the business understands its risks and has robust standards, controls and practices in place to mitigate these risks which could impact its ability to achieve its strategic objectives. This job description does not represent a comprehensive listing of job duties required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

**Responsibilities**
- Execute core elements of the business unit Risk Management Framework.
- Assist business with corrective action plans (“CAPs”) including initial development of CAPs, monitoring and reporting on potential slippage and review of evidence prior to closure.
- Support business through life cycle of an internal audit by completing self-identification exercises, attending walk throughs, understanding issues and developing value added CAPs to mitigate risk.
- Consult on projects and business changes that may impact key risks or internal controls to ensure that our risk profile is not negatively impacted while balancing the goal of being ‘easy to do business with.’
- Perform/lead risk control assessments utilizing process documentation/analysis techniques and provide business recommendations on opportunities for improvement.
- Maintain awareness of risk and control issues within the business / function whether self-identified or from internal /external audit.
- Understand the area’s Key Risk & Performance Indicators, and other controls to identify negative trends and potential control gaps.
- Maintain strong business relationships with internal business and functional support areas, internal audit, second line risk partners and develop and deliver presentations to senior audiences. Participate in various meetings related to operational risk and control matters.

**How will you create impact?**

Reporting into the Director, Risk and Controls Governance, this role will be integral in building operational discipline with proactive management of risk to improve risk culture.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Familiar with audit methodologies and internal control systems
- Knowledge of risk management tools/platforms
- Working knowledge of retirement plan services operations
- Strong communication skills (both written and verbal) MBA, other graduate degree or advanced studies (including industry risk certifications) and/or Recognized accounting (CPA) or auditing (CIA, CISA) designation preferred.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity, and Inclusion : We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United St

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