Director, Risk Management

6 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**:
Canada Risk Management is a function that provides independent oversight of risk-taking and risk mitigation activities for our Canadian Segment businesses. It involves identifying, assessing, measuring, monitoring, and reporting current and evolving risk factors facing our businesses in Canada. The Risk Management team is responsible for ensuring that risk considerations are considered in all areas and processes from product development and new initiatives to front-line business objectives.

The **Director, Risk Management **has day-to-day accountabilities for all aspects of identification, assessment, measurement, monitoring, and reporting of risk management within our Canada Segment businesses. The Director will be responsible for working closely with functional aspects of the Canadian Segment business teams to ensure that risks affecting the business are clearly identified, assessed, managed, and communicated to management. A key accountability for this position is to work to strengthen risk culture and risk appetite alignment within the Canadian Segment.

**Responsibilities**:

- Promote a culture of integrity and risk awareness that enables Canada Segment businesses to balance the level of risk with customer, regulatory and shareholder obligations while achieving consistent and sustainable performance over the long term.
- Ensure business strategies align with the Company’s strategic risk objectives and that each business is continuously driving their risk management processes and controls towards best practices.
- Inform and maintain processes for the identification, assessment, measurement, monitoring and reporting of the business unit’s principal risks.
- Independently oversee the design and execution of risk management strategies and actions.
- Review risk assessments to ensure big picture is considered and that business practices are aligned with overall Risk programs. Communicate risk assessment results ensuring detail is properly articulated for various audiences.
- Operational risk and business resilience oversight, including alignment to established governance processes and policies, as well as overseeing related risk mitigation programs and practices, and ensuring there is independent oversight of all key operational risks by appropriate control functions.
- Oversee the change management process within Canada Segment businesses to ensure effective risk mitigation strategies are in place for new/changing initiatives.
- Ensure key risk exposures or issues that threaten business objectives not being addressed are reported and escalated to senior management, ensuring mitigating actions are identified and taken as appropriate.
- Provide oversight of the investigation into any material errors or escalated incidents, participate in the response plan, communicate the root cause of the incident, advocate for process improvements, and ensure that appropriate Corrective Action Plans are developed and executed to reduce risk of future errors.
- Provide thought leadership on evolving risks facing the Business Unit and related risk mitigation strategies.

**How will you make an impact?**

A strong risk management team is a cornerstone to ensuring the long-term success of a large financial institution like Manulife. Reporting to the AVP, Risk Partner, the Director will work closely with the Canadian Segment businesses to ensure that the risks taken by the business are well understood and will help Manulife achieve our bold ambitions.

**What we are looking for**:

- 10 years of related financial services or risk management experience, preferably insurance related.
- Previous experience in Operational or Enterprise Risk Management is preferred.
- Proven impact and influence and change management capabilities.
- Aptitude for strategic, critical, and analytical thinking and effective conceptual, diagnostic, analytical and problem-solving skills.
- Self-starter with the ability to work independently. Decisive and results oriented.
- Superior verbal and written communication skills: ability to convey complex situations and issues in a clear and concise manner and communicate effectively with both technical and business management audiences.
- Ability to identify and articulate risk and impact to the business.
- Ability to understand and prioritize pressings needs within the context of overall strategic goals.
- Exceptional interpersonal skills with ability to foster a

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