Operational Risk Management Lead

4 days ago


Waterloo, Ontario, Canada Société Financière Manuvie Full time

Company Overview

Société Financière Manuvie, a leading financial institution, is seeking an exceptional leader to join its Canada Segment Operations Leadership Team as the AVP of Operational Risk Management.

This high-impact role requires a proven track record in risk management, leadership, and collaboration. The successful candidate will lead change management initiatives to create business and customer value by enabling units across the segment to identify, assess, report, and mitigate risks against approved thresholds and appetite, proactively and consistently.

Job Description

  • Relationship Building: Develop trust-based relationships with Canada segment leaders to drive change and influence results.
  • Risk Collaboration: Collaborate with Risk teams globally to maintain a comprehensive view of current and emerging risks.
  • Risk Management Thought Leadership: Lead development of risk management processes for root-cause analysis and corrective action plans to address control gaps.
  • Operational Oversight: Define strategy, provide direction and oversight to the Operations Tax team, Fraud & Privacy team, and line 1B risk team.

Required Qualifications:

  • 10+ years of experience in risk management, audit, operations, compliance, or technology.
  • 10+ years of experience in operations management or related fields, with increasing complexity.
  • Strong and proven program and project management capabilities and experience.
  • Competent people leader with experience in building high-performance teams, especially in Tax, Unclaimed Property, and Fraud units.
  • Solid experience in designing and implementing operational controls.
  • Excellent communication and influencing skills, capable of translating complex technical issues and negotiating effectively.

Estimated Salary Range: $120,000 - $180,000 per annum, commensurate with experience.

About Société Financière Manuvie:

We offer a dynamic and inclusive work environment that values diversity and promotes professional growth. Our employees enjoy a competitive salary package, flexible working arrangements, and opportunities for career advancement.



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