Risk An

p>Overview: The Canada Segment Operations Leadership Team is responsible for the day-to-day effective management of risks associated with the Canada Segment Operations. As a member of the Operations Leadership Team, the AVP of Operational Risk Management will lead change management initiatives to create business and customer value by enabling units across the segment to identify, assess, report, and mitigate risks against approved thresholds and appetite, proactively and consistently. This high-impact role requires exceptional leadership skills, including high levels of emotional intelligence, stakeholder management, team working, and collaboration/influencing skills.

Relationship Building: Develop trust-based relationships with Canada segment leaders to drive change and influence results.

Risk Collaboration: Collaborate with Risk teams globally to maintain a comprehensive view of current and emerging risks. p>

Risk Management Thought Leadership: Lead development of risk management processes for root-cause analysis and corrective action plans to address control gaps. p>

Operational Oversight: Define strategy, provide direction and oversight to the Operations Tax team, Fraud & Privacy team, and line 1B risk team. p>

Required Qualifications:

• 10+ years of experience in risk management, audit, operations, compliance, or technology.
• 10+ years of experience in operations management or related fields, with increasing complexity.
• Strong and proven program and project management capabilities and experience.
• Competent people leader with experience in building high-performance teams, especially in Tax, Unclaimed Property, and Fraud units.
• Solid experience in designing and implementing operational controls.
• Excellent communication and influencing skills, capable of translating complex technical issues and negotiating effectively.

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