Medical Office Manager

2 weeks ago


Ottawa, Canada Bank Medical Centre Full time

We are looking for a **office manager **to join our team. The office manager will be responsible for the day-to-day operations of the practice. This person will be responsible for the team of Secretaries and if required will be able to schedule patients, answer phone calls and maintaining a high level of professionalism in all interactions with our patients and staff.

We are seeking a Medical Office Manager to become a part of our team You will coordinate medical and health services in our clinic.

**Responsibilities**:

- Respond and ensure that patient inquiries and complaints are handled in an appropriate, timely, and satisfactory manner
- Maintain and build positive relations with referring healthcare providers, hospital liaisons, and patients
- Perform patient scheduling, inter-clinic communication, registration, medical records, billing and collection, and cash posting
- Complete patient billing using EMR
- Handle telephone calls
- Data entry and processing for the physician’s and corporate accounts
- Develop, implement and maintain office policies and procedures
- Maintain office services by organizing office operations and procedures; reviewing, ordering and approving supply requisitions
- Communicate with technical support for EMR
- Ensure compliance with current healthcare regulations, medical laws, and ethics
- Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Other duties as assigned

**Qualifications**:

- Previous 2 years of experience in healthcare or other medical fields as a Manager
- Must be fluently English both written and spoken. An understanding of French languages is an asset
- Experience in a managerial role
- Experience with TELUS PS Suite at least 1 year
- Strong leadership qualities
- Strong organizational skills
- Excellent written and verbal communications skills
- Knowledge of business and accounting processes usually obtained from an Associates or Bachelors degree in Business Administration, Accounting, or Health Care Administration is an asset
- Certifications, such as the Certified Medical Secretary (CMS) designation from the Ontario Medical Secretaries Association - Health Care Associates (OMSA- HCA) or Medical Administrative Assistant Certificate are assets
- Knowledge of medical terminology or Basic Medical Terminology Certificate
- Ability to communicate effectively by telephone and in-person in an empathic and patient-centric manner
- Demonstration of good judgment with an ability to work independently in a time-efficient manner
- Computer skills, including proficiency in word processing, spreadsheet programs, appointment scheduling, QuickBooks, and ability to master practice management software
- Working knowledge of OHIP codes and billing as well as the ability to accurately bill and reconcile

Pay Rate-To be Decided as per Skills and Experience

**Salary**: $17.64-$25.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2023-07-22
Expected start date: 2023-07-17



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