Customer Service Specialist

3 weeks ago


SaintLaurent, Canada PAL Airlines Full time

At **PAL Airlines**, we are dedicated to providing our customers with a reliable on-time performance, memorable travel experiences, and outstanding customer service. Our success is due to our people and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love of travel, take pride and ownership in what you do and have exceptional customer service skills, then you’re the person we are looking for

**PAL Airlines** is currently seeking a **Customer Service Specialist** to join our team in **Montreal, QC**.

Duties and Responsibilities:

- Provide customer service personnel with guidance in handling difficult or complex issues so they can be resolved effectively and efficiently.
- Assist in compliance management and promotion of customer service policies, procedures, standards, and initiatives.
- Resolve customer concerns and inquiries with compassion and integrity.
- Resolve passenger complaints as per the Canadian Transport Agency regulation.
- Measure and report on key performance indicators to determine and improve the effectiveness of all customer-first initiatives.
- Administrative tasks within the customer service division.
- Other related duties as required.

Qualifications:

- 3+ years of experience in customer service.
- Must be willing to work flexible hours and travel as required.
- Strong organization and time management skills.
- Ability to manage multiple tasks while prioritizing and managing tight deadlines.
- Possess a high level of professionalism and dedication to customer service excellence.
- Proven ability to build good working relationships with internal and external clients
- Excellent verbal and written communication skills in French and in English.
- Proficient in Microsoft Office suite of products.

**What we offer**:

- Travel privileges with PAL and its network
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs

**CLOSING DATE**: Applications will be accepted until **March 31, 2024.**

**#PALAirlines


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