Customer Service

1 month ago


SaintLaurent, Canada Expresco Foods Full time

**Summary**

Our primary business is providing value added portion
- customized protein on stick for the food service and retail industry under the brand Expresco as well as for clients under their own private labels.

**Responsibilities**
- Customer Services:_
- Maintain a high level of customer satisfaction within the department.
- Act as a liaison between customer and other departments to provide solutions to customer inquiries and possible issues.
- Receive, validate prices, lead times and processes customer orders and ensure timely deliveries.
- Assist in tracking customers orders to ensure they have been received accurately and in a timely manner, which includes:

- Confirming orders.
- Dispatch of releases to brokers/clients/ carriers.
- Creating and sending picking tickets.
- Matching releases.
- Matching shipping documents.
- Practical involvement in all aspects of customer service.
- Assists in resolving issues that may arise from product orders, deliveries, or invoicing discrepancies.
- Assist in forecasting to ensure sufficient inventory is available.
- Customer complaints process.
- Logistics:_
- Coordinating shipments.
- Export and customs paperwork.
- Communication with carriers/custom brokers/meat inspection.
- Assist with planning on consolidation of shipment.
- Coordinate pickups & deliveries to ensure delivery appointments are respected.

**Other responsibilities**
- Comply with the company's regulatory requirements and operational procedures to ensure a high standard of food safety and quality.
- Ensuring product quality and safety, and meeting SQF program requirements during assigned tasks.

**Skills and Abilities**
- Minimum 1 to 3 years of experience in a similar role.
- Food industry experience, an asset.
- Good written & oral communication.
- Basic knowledge of Excel & Word.

**Characteristics**
- Personable with good quality communication skills.
- Strong interpersonal and critical thinking skills.
- Energetic and demonstrates a high level of professionalism.
- Ability to work autonomously or within a team.
- Organized, attention to detail.

**Benefits**:

- Dental care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- French (preferred)

Work Location: In person



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