Customer Service Clerk
2 weeks ago
Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
**Computer and technology knowledge**:
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Reliability
- Team player
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Workplace information**:
- Remote work available
**Other benefits**:
- Parking available
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
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