Customer Service Coordinator

2 weeks ago


SaintLaurent, Canada MKRAK Management Full time

A Canadian leader in the sporting goods industry located in St. Laurent is looking to expand its team with the addition of a **Customer Service Coordinator**

**DUTIES AND RESPONSIBILITIES**:

- Act as the primary point of contact for customer service requirements.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Process RMA’s and handle incoming phone calls related to; return to manufacturer repairs,
- Create & manage service work orders & maintenance work orders; creation, scheduling, parts requirements, quotation, billing and closure.
- Maintain database of customers’ service sales order, service contracts and invoicing records.
- Manage and coordinate requests for remote service, via sub-contractors and our technicians
- Process parts order requests; create customer sales order & supplier PO, and billings
- Assist in parts purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates.
- Monitor product order shipment to ensure on-time delivery to customers, alert customers of any shipping/flow issues in advance
- All other customer service-related tasks.

**Qualifications**
- Bachelor’s degree or College diploma in relevant discipline required
- 3+ years’ experience in administration, customer / client support; preferably in a sales support environment
- Technical aptitude an asset
- Strong attention to detail is essential in order to manage the multiple demands and volume
- Must be proficient in computer skills including Microsoft Office
- Excellent organization skills and experience working with various databases
- Superior written and verbal communication skills.
- Team oriented with solid interpersonal skills combined with high level of professionalism. Able to establish positive working relationships with others.
- Experienced in effectively coordinating multiple projects, executing multiple tasks simultaneously and efficiently, while working with conflicting deadlines in a fast-paced environment.

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Flexible schedule
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

Expected start date: 2023-06-01



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