Regional Leader

7 months ago

Ottawa, Canada Ethos Veterinary Health Full time

The Regional Leader is responsible for overall resort performance within an assigned area, 4-5 Market Leaders, generally 35 - 40 resorts depending on various factors. The Regional Leader works with the Market Leaders to lead all area resort operations, drive local marketing initiatives, recruit, develop and coach’s managers, and build sales and profit while maintaining high operating standards. They are also accountable for the success of the area by following company guidelines, policies and procedures.

**Company Overview**

Based in Greater Los Angeles, National Veterinary Associates (“NVA”) is the largest private owner of freestanding veterinary hospitals and pet resorts in North America, with 700+ companion animal veterinary hospitals and pet resort locations.

NVA has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, new resort and same-store initiatives. NVA’s pet resorts business line competes in an $8+ billion industry that has grown over 5% year over year since 2015. As of 2019 over 67% of US households have a pet; industry growth has benefitted from the trends towards humanization of pets and demand for premium/luxury offerings in the animal care and goods space.

**KEY ACCOUNTABILITIES**

**General**
- Ensure excellent operations are consistently executed and achieved.
- Provide guidance and leadership to our Market Leaders in the delivery of outstanding guest experience, resort operations, labor scheduling, inventory management, resort marketing and resort profit & loss (P&L).
- Lead the area in the implementation of company initiatives by working with the Market Leader on action plans and timelines. Ensure the area follows the companies’ operational policies and procedures.
- Constantly review area operations with Market Leaders and related reports to identify problems, concerns and opportunities for improvement and implement solutions. Follow up on execution; share ideas across different markets. Provide feedback and ideas to Divisional Leader on a regular basis.
- Other duties and projects as assigned

**Financial/Business**
- Work with Division Leader to assign budget tasks to each site. Creates Regional strategy to meet budget goals and works with Market Leader to drive those goals and results. Tracks the area P&L, including expenses vs. annual budget, analyzing variances and initiating corrective action.
- Owns meeting all results in financials for their region. Including pricing, leases, and recommendation of capital expenditure.
- Ensures that Market Leaders have a marketing plan and follows up on both corporate and local marketing execution.
- Recommends/approves resorts to be enrolled in Hot Spot program in partnership with their Division Leader and approves resorts for graduation once they meet requirements.
- Owns the transition strategy of newly acquired resorts and opening strategy for new resort builds.

**Team Management**
- Responsible for the selection, development and performance of Market Leaders and General Managers.
- Provide coaching and feedback to Market Leaders and assess performance on an ongoing basis. Partner with Market Leaders to set personal development goals in order to build their skills and abilities for career progression.
- Collaborate with Market leaders to develop area succession plan by evaluating open opportunities, assessing internal talent and leading recruiting efforts.
- Lead a positive team environment by recognizing and reinforcing individual and resort accomplishments. Challenges and inspires resort management team to achieve business results.
- Coach Market Leaders in team member recruiting, development, performance management, and retention in order to ensure the resort is properly staffed, turnover goals are met and succession planning is in place.
- Lead the area with integrity and knowledge that promotes the culture and beliefs of the company.

**KNOWLEDGE/SKILLS/REQUIREMENTS**
- Ability to achieve results through leadership and management of others. Ability to lead through influence and can also effectively manage up to key leaders.
- Strong leadership skills with the ability to coach and mentor resort managers.
- Must have experience in delegation, holding others accountable, business planning and communicating across a dispersed group of resort managers.
- Strong time management skills.
- Demonstrated expertise in hiring and staffing, training and the on-going management of a multi-lingual resort staff is required.
- Strong delegation experience including; holding others accountable, business planning and communicating across a dispersed group of resort managers.
- Ability to effectively handle and manage confidential and sensitive information.
- Articulate and solid communicator with effective presentation skills.
- Demonstrated management of all applicable regulatory areas, to include: employee safety, OSHA, wage & hour, immigration, etc. Ability to exercise

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