Project Coordinator

7 months ago

SaintLaurent, Canada Cluster Pos Full time

We are seeking a Project Coordinator For a full-time, permanent position, at our office in Ville

St-Laurent.

Reporting to the Operations Manager, you will be responsible for ensuring the successful onboarding

of new Cluster POS customers. You will manage all post-sales onboarding activities and maintain

early stage customer satisfaction.

As an Onboarding Specialist, you will be the main point of contact of new customers until they are

successful users of our software. Your main focus is to contact our new customers, to set

expectations for the onboarding process, be the first point of contact until they are live and to

schedule and coordinate the installation of their new Cluster System. You will also be expected to

make sure the customers receive the right resources and training sessions.

facing role that requires strong customer service skills. You should be self-motivated, energetic and

have excellent communication skills (verbal and written) in English and French.

**This Is What You’ll Do**
- Plan and schedule as many customer installations as possible within the least amount of

time, and that targets are met.
- Make sure our customers receive the resources and training sessions they need to go live.

next steps.
- Working together with a highly motivated CS and sales team.
- Plan and schedule client installations for our technical team and make sure customers are

completely satisfied with their experience.
- Keep track of customer progress and activities in each project using Zoho projects.
- Ensuring that changes requested by the clients on their accounts are implemented.
- Present recommendations to improve our processes and the customer experience.
- Provide updates to colleagues, regarding specific challenges and committing to a timeline.
- Other tasks as assigned.
- Documenting your entire process.

**Requirements**:

- Excellent communication skills in both French and English (written / spoken).
- Results-driven, metrics-oriented, and resourceful.
- Strong aptitude for navigating technology and learning new systems.
- Commitment to client satisfaction and the ability to problem solve, think flexibly, focus on

desired results and follow up to ensure client satisfaction.
- Previous experience working with Point-of-Sale systems is highly preferred.
- Experience in a Food/Beverage or Hospitality environment is an asset.
- Strong organizational and multitasking skills.
- Excellent telephone manner.
- You have 1-2 years of experience in a fast-paced, data-driven environment, in an Operations,

Account Management, or Customer Success role.
- You are not shy or afraid to take on new challenges, in fact you find yourself looking for them.
- Familiarizing oneself with Cluster’s ever-evolving products and services.
- You take Extreme Ownership in everything you do.
- Quick problem solving skills and ability to work effectively under pressure and short
timeline.

**Perks**:

- Autonomy and hybrid work mode.
- Lots of opportunity for growth and development.
- Full health and dental benefits after 3 months of service.
- Competitive salary.
- Periodic Team Building events.

**To comply with Bill 96, Cluster Pos has taken reasonable measures to avoid requiring knowledge of a language other than French to be hired or to be retained in this position.**

Nous sommes à la recherche d'un spécialiste de l'intégration, pour un poste permanent à temps

plein à notre bureau de Ville St-Laurent.

Relevant du directeur des opérations, vous serez responsable de l'intégration réussie des nouveaux

clients de Cluster POS. Vous gérerez toutes les activités d'intégration après la vente et maintiendrez

la satisfaction des clients à un stade précoce.

En tant que spécialiste de l'intégration, vous serez le principal point de contact des nouveaux clients

jusqu'à ce qu'ils utilisent avec succès notre logiciel. Votre objectif principal est de contacter nos

nouveaux clients, de définir les attentes pour le processus d'intégration, d'être le premier point de

contact jusqu'à ce qu'ils soient opérationnels et de planifier et coordonner l'installation de leur

nouveau système Cluster. Vous devrez également vous assurer que les clients reçoivent les

ressources et les sessions de formation adéquates.

contact avec la clientèle qui exige de solides compétences en matière de service à la clientèle. Vous

devez être motivé, énergique et avoir d'excellentes compétences en communication (verbale et

écrite) en anglais et en français.
- **Voici ce que vous ferez**:

- Planifier et programmer autant d'installations de clients que possible dans les meilleurs

délais, et veiller à ce que les objectifs soient atteints.
- S'assurer que nos clients reçoivent les ressources et les sessions de formation dont ils ont

besoin pour passer à l'action.

présenter et leur expliquer les prochaines étapes.
- Travailler en collaboration avec une équipe CS et commerciale très motive.
- Planifi

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