Customer Service

4 weeks ago


Markham, Canada FS Tool Corporation Full time

**Responsibilities**:

- Verifies customer and order information for accuracy and completeness.
- Provides customers with product information, pricing, shipping dates, order status and special delivery information.
- Coordinates with production, sales, shipping and warehouse to expedite or trace orders and/or deliveries.
- Processes Bill of Materials to Engineering.
- Completes RGA’s and other required paperwork.
- Assists customer service counter personnel with walk-in customers as necessary.
- Participates in inventory counts as required.
- Performs other duties as required.

**Qualifications**:

- Excellent communication skills and professional telephone manner.
- Strong computer and data entry accuracy skills.
- Ability to work efficiently in a fast-paced multi-task environment.
- Knowledge of tooling and/or woodworking industry an asset.

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- order desk: 1 year (required)
- call centre: 1 year (preferred)
- manufacturing: 1 year (preferred)
- customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person



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