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Customer Service

3 months ago

Markham, Ontario, Canada FS Tool Corporation Full time

Responsibilities:

  • Verifies customer and order information for accuracy and completeness.
  • Provides customers with product information, pricing, shipping dates, order status and special delivery information.
  • Coordinates with production, sales, shipping and warehouse to expedite or trace orders and/or deliveries.
  • Processes Bill of Materials to Engineering.
  • Completes RGA's and other required paperwork.
  • Assists customer service counter personnel with walkin customers as necessary.
  • Participates in inventory counts as required.
  • Performs other duties as required.

Qualifications:

  • Excellent communication skills and professional telephone manner.
  • Strong computer and data entry accuracy skills.
  • Ability to work efficiently in a fastpaced multitask environment.
  • Knowledge of tooling and/or woodworking industry an asset.
Work Remotely

  • No

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Markham, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- order desk: 1 year (required)
- call centre: 1 year (preferred)

- manufacturing: 1 year (preferred)

- customer service: 2 years (required)

Language:

  • English (required)

Work Location:
In person